Accenture

Overview of job

1. Team Management

• Team Oversight: Lead and mentor engineers located across two countries, fostering a culture of high performance and continuous learning.
• Resource Planning: Manage capacity, project timelines, and task distribution to ensure delivery excellence.
• Performance Management: Conduct regular 1-on-1s, provide constructive feedback, and support career development paths for team members.
• Global Collaboration: Facilitate seamless communication between the two regions, ensuring alignment on goals and standard operating procedures.

2. Technical Strategy & Operations

• Tooling Excellence: Act as the Subject Matter Expert (SME) for our core stack, including Dynatrace, Splunk, and ServiceNow.
• DevOps Integration: Drive the adoption of Infrastructure as Code (IaC) and automation within the tooling space to reduce manual overhead.
• Platform Stability: Ensure the health, security, and scalability of monitoring and management platforms.
• Incident & Problem Management: Provide Tier 3 support for complex tooling issues and participate in root cause analysis (RCA).

• Hybrid working
• Global Training 
• Performance bonus
• Full social insurance, unemployment insurance, health insurance
• Personal incident and health insurance
• Wonderful and Human focus Environment
• Dynamic and young work force
• Great working environment (relax corners, PS4, ping-pong table etc.)
• Allowances (lunch, parking, mobi, transportation)
• Travel opportunities (Inter sites mobility)
• Team activities (CSR, Coffee hours, Friday Talking, YEP, …)

Technical Requirements

• Operating Systems: Advanced proficiency in Linux administration.
• Monitoring & Observability: Expert-level knowledge of Dynatrace (APM, Infrastructure monitoring) and Splunk (log management, dashboarding, and alerting).
• ITSM Tools: Hands-on experience with ServiceNow (integrations, CMDB, or workflow automation).
• DevOps Skills: Solid understanding of CI/CD pipelines, scripting (Python/Bash), and automation tools (Ansible/Terraform).
• Managed Services: (Preferred) Previous experience working within an IT Managed Service (MSP) environment, understanding the nuances of SLAs and multi-tenant support.

Core Competencies

• Communication: Excellent verbal and written English skills are mandatory.
• Strategic Planning: Ability to look beyond daily tasks to define a long-term roadmap for the Tooling department.
• Conflict Resolution: Experience managing remote teams and navigating cultural nuances in a multi-country setup.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities. 

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of technical experience in Tooling, Monitoring, or System Administration.
• 2+ years of experience in leadership or senior role overseeing engineering talent.