S4BT Solutions for Business Travel

Overview of job

Are you the person who looks at a software error and immediately wants to query the database to see what's actually happening? We are looking for an Application Database Administrator to join our technical operations team. You will be a specialized technical liaison, deep-diving into our proprietary in-house applications to solve complex problems that automation hasn't reached yet.

Key Responsibilities

• Database Troubleshooting: Perform advanced SQL queries to investigate data discrepancies and correct record-level issues.
• Manual Interventions: Execute technical procedures and 'not-yet-automated' workflows to resolve application roadblocks.
• Technical Diagnosis: Analyze logs and system behavior to distinguish between user error, data anomalies, and bugs.
• Engineering Liaison: Work with Devs to document recurring issues and provide context for building permanent automated fixes.
• Knowledge Ownership: Maintain documentation for manual workarounds and unique domain logic.

• A work-life balance: Hybrid working model, 18 days of annual leave (increasing yearly). 
• Competitive income package: Comprehensive package with full salary insurance, 13th month salary and meal allowance.
• A truly global perspective: develop your international mindset by collaborating daily with colleagues from diverse cultures and backgrounds across the world.
• Real impact: contribute to shaping the future of one of the most user-centric companies in the travel-tech industry. Your ideas and solutions will reach thousands of users globally.
• Learning and development opportunities: access to business travel programs. 
• Protecting and enhancing healthcare plan for you: Premium insurance for employees plus annual health check-ups. 
• Employee's engagement activities: Respectful, engaging culture with annual company trips, year-end celebrations, and team-building activities. 

• Heavy SQL Proficiency: Comfortable with complex joins, updates, and investigative querying.
• 1-3 Years Experience: Proven track record in professional technical support environments.
• Basic Dev Knowledge: Ability to read code (Python/JS/etc.), understand APIs, and logical flows.
• Fluent English: Excellent written and verbal communication for a global team environment.
• Analytical Mindset: A passion for 'detective work' and solving application-specific mysteries.