Company Size : 25-99
View moreDimension Data Vietnam
Job Description
Assist in installation, break/fix and problem management
A TS Implementation Engineer (L1) develops the ability to start 'owning' portions of an installation, break/fix incidents and problem management. The TS Implementation Engineer (L1) has a basic understanding and appreciation of technical design principles. The individual develops an understanding of fundamental project management and administration processes.
Ensure client satisfaction
The TS Implementation Engineer (L1) functions jointly through the TS Implementation Engineers (L2) to meet client requirements. They work under close supervision from the TS Implementation Engineers (L2).
Perform technical telephonic duties
The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
Behavioural skills
TS Implementation Engineers (L1) display a strong learning orientation. They have good verbal communication skills and are able to assist a team to ensure their success. They demonstrate a client service orientation and have a hands-on proactive approach.
Why You'll Love Working Here
Global Top Employer Brandname:
Culture:
A good mix of Western and Japanese working culture
Benefits:
Your Skills and Experience
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.