CyberLogitec Vietnam
* Job description:
Support customers in problem analysis and trouble shooting of Microsoft CRM application:
- Receive requests from world-wide customers via emails, request management systems and phone calls.
- Resolve customer’s problems encountered when using the company's system.
- Most customers come from USA, Korea, Japan, Singapore, India, China, Turkey, etc...
* Working time:
For Global Helpdesk:
- Work 5 days/week; including weekends, holidays, Tet holiday.
- Work in rotation of 3 shifts and in accordance with the company: Shift 1: 7 am - 3 pm, Shift 2: 3 pm - 10 pm and Shift 3: 10 pm - 7 am.
For Business Analysis/ Supporter: Negotiated
* Benefits:
- Basic salary: negotiated.
- Salary review is every 6 months; the increase will depend on the working performance.
- An additional allowance of VND250,000/shift when working shift 3 (10 pm - 7 am).
- Other allowances: parking fee of your motorbike, necessities are available (milk, cake, tea, coffee, etc) to ensure health at work.
- Annual vacation and social welfare in accordance with the law of Vietnam.
- Opportunity to improve English very well, most of using English in communication.
- Opportunity to learn Logistics.
- Professional working environment.
* Requirements:
- Good English; ability to communicate directly with customers.
- Ability to analyze, logical thinking.
- Skillful in using office software (Word, Excel, Outlook, PowerPoint).
* Priority:
- Knowledge in CRM (Customer Relationship Management) and in the field of Shipping & Logistic is an advantage.
- 2-3 years of Customer Service
- Have a good spirit of learning, attitude and responsibility.
- Ability to work long-term.
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Providing outsourcing service for SW Development, Testing and 24/7 Service Desk.
We specialize in IT solutions for logistics business such as shipping, terminal & yard, warehouse, trucking and forwarding. Also we are researching new technologies for web, mobile, virtual reality and machine learning.
We have lots of industrial experiences for more than 9 years in logistics business and technology area, and we are providing our service for our global customers in more than 10 countries such as Korea, USA, Thailand, China, Saudi Arabia, Turkey, UAE, Malaysia, India, Japan, Brazil and Singapore.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.