Golden Gate Trade - Service

Overview of job

Responsibilities

1. Customer Analytics & CRM

• Build and deploy segmentation models (RFM/RFMT, CLV, engagement tiers) for omni-channel retention (dine-in, app, delivery).
• Design and maintain churn prediction, uplift modeling, and win-back triggers, tracking incremental lift.

2. Personalization & Recommendation

• Recommend voucher types, products, and timing via contextual bandits, hybrid recommenders, and rule-based systems.
• Ensure ROI and budget alignment for marketing incentives.

3. Forecasting & Operations

• Forecast traffic, sales, and ingredient demand at daily/weekly/monthly levels using ARIMA, Prophet, GBDT, or deep learning models.
• Optimize staff scheduling (shift assignment) under constraints such as skills, peak hours, and labor rules.

4. Experimentation & Causal Inference

• Design and analyze A/B tests, Difference-in-Differences, and causal ML models (DML, DR-Learner) to evaluate campaign or pricing impact.

5. MLOps & Delivery

• Deploy models to production (batch/API), manage feature stores, MLflow tracking, and monitor model drift/decay.
• Collaborate with Data Engineering and Product teams to ensure reliable data pipelines and mart/feature tables.

6. Communication & Business Partnering

• Translate business problems into ML approaches, articulate trade-offs between accuracy and speed, and communicate insights clearly to non-technical teams.

• 13th and 14th month salary depending on business performance.
• Working hours: Monday to Friday with flexible check-in time.
• Opportunities to join professional and technical skill development training programs.
• Work in Vietnam’s leading F&B environment with many exciting technology projects.
• Empowered to propose creative ideas and process improvements.
• Enjoy special discounts when using services at Golden Gate restaurant chains.