GHN

Overview of job

At GHN, we’re proud to be one of Vietnam’s first full-service e-commerce logistics companies, established in 2012 with a bold mission: “to serve the professional shipping needs of e-commerce partners nationwide.

Over the past decade, we have grown into a leader in the field:

• We support over 400,000 clients nationwide – from large e-commerce platforms to independent sellers.
• We handle up to 600,000 parcels a day and more than 20 million deliveries each month, spanning all 34 provinces and cities across Vietnam
• Our network is deeply integrated with major marketplace platforms such as Shopee, Lazada and Tiki, making us a key partner in the country’s digital commerce ecosystem

What distinguishes us:

• We provide a comprehensive suite of logistics services for e-commerce: from B2C shipping, enterprise freight, warehousing & order fulfilment, to value-added services
• We have built pioneering infrastructure in Vietnam – including two fully-automated Auto-Sorting systems, making GHN among the earliest adopters of such scale in the country
• We maintain a strong customer-centric culture: for sellers, buyers and platforms alike: “Whether you’re operating a major online store or simply shipping a single order, GHN stands ready to deliver professional service.”

About the Role

As a Senior Quality Engineer for Gtalk, you will help build GHN’s internal product chat platform — the “smart operating layer” that connects data, people, and AI so the whole network can act, respond, and improve faster.

Gtalk is more than messaging. It is the action surface for GHN’s operations: connecting organization structures, regions, Hub/Depot, frontline teams, vehicles and devices, and integrating with internal systems (Data, Warehouse Systems, Network, HRM…). With AI Co-pilot, Gtalk turns signals into action cards, assigns owners, tracks feedback, and powers listening + logging + traceability across the company.

In this role, you will:

• Define and execute the quality strategy for a high-scale internal platform serving a fast-moving logistics organization (20,000+ users, 1,000+ hubs, multi-role collaboration in real time).
• Translate operational and product insights into a practical testing roadmap that safeguards critical user journeys: alert → action card → assignment → execution → feedback → learning loop.
• Embed quality into system design for integrations, observability, security, role-based access, and audit-ready traceability — ensuring Gtalk is reliable under peak operational pressure.
• Partner tightly with Product, Engineering, Ops teams to validate requirements, shape test strategy, execute plans, and ensure outcomes match real operational needs.
• Drive continuous quality improvement through measurable KPIs (automation coverage, defect leakage, MTTR, incident recurrence), root-cause analysis, and strong QE practices across the Gtalk team.

Key Responsibilities

• Own the quality strategy, standards, and execution for Gtalk from the ground up, ensuring reliability, security, performance, and usability for real-time operational coordination.
• Lead end-to-end testing for core Gtalk flows
• Design, implement, and maintain an automation framework covering API/integration tests, workflow tests, and end-to-end scenarios across cross-system integrations (HRM Join/Leave, permissions, Ticketing, Network, Ops systems).
• Establish performance, stress, and scalability testing to ensure Gtalk remains stable and responsive during peak seasons and large-scale incidents (high concurrency, burst notifications, heavy thread activity, large group interactions).
• Validate security and access control rigorously, including role-based permissions, regional/Hubs-level data boundaries, and automatic Join/Leave flows to prevent data leakage and “stale group” risks.
• Drive shift-left quality practices: CI/CD integration, testability and observability requirements, contract testing for integrations, test data management, and quality gates that prevent regressions.
• Monitor and report quality KPIs (defect leakage, automation ratio, cycle time, MTTD/MTTR, reliability incidents, integration failure rate), and lead continuous improvement with clear root-cause actions.

• 13th-month salary and Performance Bonus
• Quarterly KPI bonus 
• Social and Unemployment Insurance
• Premium Healthcare Insurance
• Annual health checkup
• Annual salary review
• Annual team building/company trip
• Internal and external training opportunities
• Monthly Happy Hour