NAB Innovation Centre Vietnam

Overview of job

We’re looking for a hands-on, forward‑thinking Senior Site Reliability Engineer to elevate the reliability, automation, and scalability of one of our most strategically important domains.

You’ll combine strong engineering capability with servant leadership to guide the team, automate production processes, improve resilience, and drive operational excellence. You’ll enjoy solving complex operational challenges with code and mentoring others on engineering best practice in a high‑stakes production environment.

What you’ll do

Reliability & Resilience Engineering

• Design and automate production operational processes, including deployments, monitoring, alerting, and self‑service capabilities.
• Relentlessly optimise best practice, balancing between ITIL process rigour and lean principles.
• Improve system resilience, incident recovery, observability, and performance.
• Deliver resilience and recovery testing, including chaos engineering and performance scenarios.
• Balance development speed with reliability targets through well-defined SLOs and engineering standards.

Operational Excellence & Observability

• Analyse metrics across OS, platform, and application layers to support tuning, fault diagnosis, audits, and capacity planning.
• Oversee the SDLC for reliability-focused features, including code reviews, white-box testing, and maintaining test frameworks.

Change & Incident Management

• Participate in automated change delivery, including resilience testing, verification, change control, and user communication.
• Ensure operational readiness as workload and use cases scale, optimising both human and technical resources.

Leadership & Production Ownership

• Act as Product Owner delegate and champion for production resilience and scale.
• Provide data‑driven assessments and readiness reports to support program‑level go/no‑go decisions for major releases, migrations, and customer cutovers.
• Provide technical leadership and mentorship to engineers earlier in their career journey.
• Facilitate blameless post‑mortems and drive engineering‑first problem resolution.

THE BENEFITS AND PERKS

1. Generous compensation and benefit package

• Attractive salary and benefits
• 20-day annual leave and 7-day sick leave, etc.
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and frequent appreciation gifts 
• Extra benefits for long-term employees

2. Exciting career and development opportunities 

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Well-structured  learning and development programs (technical and soft skills) 
• Sponsored certificates in both IT and banking/finance
• Premium account on Udemy 
• English learning with native teachers
• Opportunity for traveling & training in Australia

3. Professional and engaging working environment

• Hybrid working model and good work-life balance 
• Well-equipped & modern Agile office with fully stocked pantry
• Special programs to improve your physical and mental health
• Annual company trip and events 
• A solid talented team behind you – great people who love what they do