MiTek Vietnam

Overview of job

Job Description

Responsible for owning and controlling the direction of various components of the MiTek CAD software solutions. Works directly with various Product Managers on short and long-term planning on both existing and new CAD software solutions.

Responsible for writing operational requirements for CAD software solutions, including Design, Documentation and verification of features and functionality. Provides technical support, assistance, and training for support of new features and functionality. Works directly with customers to determine market needs, run customer research efforts, and to determine competitive environment needs. Is an active and critical member of an Agile Development scrum team within software development process and is a key part of the decision-making group to assess risk of various projects alongside project manager, software developers, QA managers, and other stakeholders such as the Product Portfolio Manager for CAD Solutions.

Role, Responsibilities & Typical Activities

• Set Direction: Help decide what features or tools should be built or improved in MiTek’s design software used in building construction.
• Work with Others: Team up with other product managers and departments to plan and align software improvements with business goals and customer needs.
• Write Clear Instructions: Describe how features should work in simple, structured documents so developers and testers know what to build and how to test it.
• Support Teams: Provide guidance and training to internal teams so they understand new features and can support customers better.
• Talk to Customers: Gather feedback and learn from users (internal and external)  to ensure the software solves real problems and stays competitive.
• Represent the User: Make sure the customer's needs are always considered when making product decisions.
• Join the Team Workflow: Be an active part of development teams, helping plan and prioritize what should be worked on next.
• Help with Priorities: Work with technical leaders to manage risks and decide which tasks are most important.
• Coordinate Globally: Work with team members from around the world to make sure work is done on time and within budget.
• Manage the To-Do List: Keep a clear list of upcoming tasks and make trade-offs between short-term needs and long-term goals.
• Attend Evening Meetings: Join up to three evening meetings a week to coordinate with teams in the US and UK.
• Fix Issues: Help resolve product problems by working with technical teams to find and communicate solutions.
• Improve Processes: Follow and help improve the way the team works together.
• Stay Up to Date: Keep an eye on trends and rules in building design and construction to ensure the software stays relevant.
• Support Bigger Goals: Help with other team efforts when needed to support MiTek’s overall mission.

• Competitive salary with 13th‑month bonus, productivity bonus, and annual salary review
• Comprehensive healthcare package, including 24/24 personal accident insurance
• State‑of‑the‑art office environment (gym, shower, basketball & soccer field) with a high‑end laptop provided
• Work hand‑in‑hand with global software teams (Australia, New Zealand, UK, US, Canada…)
• Strong learning culture: paid self‑learning hours, LinkedIn Learning & Pluralsight access, in‑person classes with professional trainers (leadership, soft skills, English…), workshops, technical sharing activities...
• Clear career development with structured onboarding, ongoing training, and a mentorship program
• Flexible working: 5‑day work week and flexible start times
• Free lunch and free parking
• Team bonding through quarterly team‑building events, yearly company outing, and a special 3‑year anniversary trip
• Active social clubs: gym, yoga, football, badminton, swimming…