MiTek Vietnam

Overview of job

The IT Delivery Manager is responsible for overseeing IT services to support MiTek Vietnam Services. The role has a key leadership role in owning E2E all infrastructure and networking including Planning, Delivery and Operations and Endpoint support. This role will lead a team of IT professionals, manage budget and resources, and implement IT policies and best practices and collaborate closely with IT Director Vietnam Services to deliver on the scope of this role. This position requires proactive engagement with stakeholders at various levels (including Vietnam Services and Global MiTek Executive) to gather requirements, provide updates, and solicit feedback on project deliverables. The job incumbent must be the voice for VN Services IT and engage Global IT streams as needed to deliver VN Services IT roadmap. The role will have direct impact on the availability of the technology landscape that supports the Vietnam Services business in its day-to-day operations and strategic objective realization.

Roles, Responsibilities & Typical Activities:

• Be the local onshore Cybersecurity representative for the VN Services ELT. Review and work with Global IT in aligning standards, capabilities and compliance across IT Infrastructure, networks and Cybersecurity. Work with Global IT as required to deliver these outcomes
• Lead and manage a cross-functional team of infrastructure and network specialists as well as end point support teams.
• Building budgets - OpEx and CapEx to support the annual spending and IT roadmap development.
• Drive and Own all Matters IT Compliance aligned to Global IT and local VN Services policies and processes.
• Monitor and Review VN Services technology ecosystem to ensure it supports local Operations professional services teams to Deliver to Services Global Customers. Includes provision and maintenance of DR Capability
• Identify projects as needed scoped and resources to deliver initiatives in the scope of responsibility. Define project scopes, objectives, and timelines, and develop comprehensive project plans in collaboration with stakeholders.
• Drive continuous improvement initiatives to optimize team performance, enhance processes, and foster a culture of innovation. Identify risks, issues, and dependencies, and develop and implement mitigation strategies to minimize disruptions to delivery. Drive best practices, manage deployment of platform capabilities
• Provide mentorship, coaching, and support to team members to help them grow personally and professionally.
• Flexibility to drive run and attend US MiTek Global meetings in US timezones as relevant.
• Other reasonable duties as assigned

• Competitive salary with 13th‑month bonus, productivity bonus, and annual salary review
• Comprehensive healthcare package, including 24/24 personal accident insurance
• State‑of‑the‑art office environment (gym, shower, basketball & soccer field) with a high‑end laptop provided
• Work hand‑in‑hand with global software teams (Australia, New Zealand, UK, US, Canada…)
• Strong learning culture: paid self‑learning hours, LinkedIn Learning & Pluralsight access, in‑person classes with professional trainers (leadership, soft skills, English…), workshops, technical sharing activities...
• Clear career development with structured onboarding, ongoing training, and a mentorship program
• Flexible working: 5‑day work week and flexible start times
• Free lunch and free parking
• Team bonding through quarterly team‑building events, yearly company outing, and a special 3‑year anniversary trip
• Active social clubs: gym, yoga, football, badminton, swimming…