About the Opportunity
You are the ultimate owner of our technological backbone — from the highly available AWS clusters serving our customers to the security and compliance posture that keeps our data safe. You'll also partner with our Operations team to help cut down the internal IT friction that slows the rest of the company down.
We're expanding fast, building toward an AI-native product surface with an increasingly complex data and infrastructure footprint. That means the ground under this role won't stay still — what "platform" means here will keep evolving, and we need someone who evolves with it rather than waiting to be told what changed.
We don't believe in silos.
This is a Senior-level, high-autonomy role. You'll be trusted to make judgment calls with real consequences — security, uptime, cost — often without anyone above you double-checking the details.
What You Will Actually Do
The Hard Skills:
Software Engineering DNA: You didn't start your career just plugging in servers; you know how to write real code. Because you have a developer background, you deeply understand how backend applications work, which makes you infinitely better at deploying, securing, and debugging them.
Root Cause Obsession: You don't just reboot a struggling server; you dig deeply into the application logs, find the exact memory leak or database bottleneck, and work with the engineers to fix it permanently.
Question First, Build Second: Before you automate something or spin up new infrastructure, you ask why it's actually needed and what problem it really solves — not just how to build it fastest. You've said "we don't need to build this" before, and meant it.
The Automation Reflex: You hate repetitive work. If you have to do a task twice, you write a script (Python/JavaScript/etc.) to do it automatically next time. You write real automation, not just messy Bash glue-code.
Extreme Ownership (Startup DNA): You operate with high autonomy in a fast-paced environment. You don't wait for a ticket; you hunt for problems and build the solution.
Staying Sharp: Cloud, security, and AI infrastructure practices don't sit still. You proactively learn what's new in the space — new tools, new attack patterns, new AI-ops practices — and bring back what's actually useful, rather than chasing every trend.
Clear Communication: You can explain a complex AWS routing issue to an engineer and patiently help a non-technical employee fix a SaaS access issue — in clear, confident English.
English
Speaking: Advanced - Reading: Advanced - Writing: Advanced
Flodesk was founded in 2019 to bring creativity and simplicity to the email marketing space. Flodesk makes it easy to build on-brand marketing emails, forms, and workflows and is used by over 50,000 beginners and experts around the world. We are a remote-first company based in San Francisco, CA, with a global team.
