Vietbank

Overview of job

1. IT Service Management and Delivery to Ensure Service Level Commitments

• Receive, coordinate, and route IT service requests to the appropriate teams to ensure compliance with Service Level Agreements (SLAs). 
• Develop, issue, and manage the enterprise-wide IT service catalog. 
• Continuously improve service delivery processes to ensure efficiency and effectiveness. 
• Provide Level 1 support for user account provisioning and application access management based on job titles and roles.

2. IT Service Quality Monitoring and Improvement

• Develop criteria and conduct periodic assessments of IT service quality. 
• Monitor and ensure that relevant units comply with SLA commitments. 
• Prepare periodic service performance reports and recommend improvements to coordination and collaboration processes. 
• Report to line management and the Division's Management Board, and perform other assigned duties.

3. Service Quality Assurance and Compliance

• Ensure IT service quality and compliance with established processes and regulations. Prepare reports, maintain and archive relevant documentation, and perform other tasks as assigned.

Benefits and Welfare Policies

• Training opportunities, annual leave, public holidays, health insurance, company trips, uniforms, and other benefits.
• Career advancement and professional development opportunities at Vietbank.
• 13th-month salary and holiday bonuses, subject to the Bank’s actual business performance.
• Performance-based bonuses and other incentives based on the business results of the respective unit and individual job performance.