IT Operations Manager

Summary

  • Tech Skills

    Information Security

    ITIL

  • Job level
    Manager
  • Work location
    Hanoi
  • Language
    English
  • Type
    Full Time
  • Salary
    Negotiable
  • Deadline
    11/11/2018

Business profile

Episerver

Song Hong Land Office Building, 165 Thai Ha, Đống Đa, Hà Nội, Việt Nam

: 25-99


Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers.

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce and multi-channel marketing in a single platform to work full-circle for businesses online – from intelligent optimization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.

Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage. Founded in 1994, Episerver has offices in the USA, Sweden, Denmark, Norway, Finland, The Netherlands, South Africa, Australia, Singapore, Spain, UAE and the UK.

Job description

The Operations Manager is a coordinating function in the IT service delivery and are responsible for the support processes and daily operations of our systems and services.

Responsibilities:

·       Manage and organize the daily operations of systems and services under the departments responsibilities to ensure delivery of timely and effective IT services.

·       Responsible for escalations and act as a point of escalation.

·       Mitigate and co-ordinate resolution of day-to-day issues, risks and conflicts escalated by stakeholders.

·       Establish policies and procedures for achieving operational objectives.

·       Ensure operational procedures and practices are well defined, documented and consistently applied.

·       Liaises amongst product teams, technology teams and third-party vendors to successfully coordinate activity across matrix functions and maintain a good customer experience.

·       Drive a continual service improvement program based on a desire to deliver a world class service.

·       Ensure compliance with all internal organization standards as a step towards sustained quality of service.

·       Responsible for personnel and team development.

Why You'll Love Working Here

You will be:

  • Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
  • Creative thinking for developing technical solutions.
  • Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.
What will you get?

Being an Episerver's member, you are going to be offered:
  • A free “Hacking day” per month for self-studying and researching any IT-related subjects;
  • 5 working days /week with flexible working time and no overtime;
  • Annual luxury Kick-off vacation;
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US;
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
  • 100% official salary during the probation period, 13 th month salary, annual salary raise;
  • Up to 03 extra paid-leave days per year
  • Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
  • Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
  • Phone and petrol allowance at $ 20 per month;
  • Lunch allowance at $10 per month;
  • Baby allowance for a child under 03 years old is $ 10 per month;
  • AON Premium Healthcare Insurance package;
  • Daily various foods, drink, and seasonal fresh fruits;
And many other benefits, let's join us to discover!

Job requirement

Your Skills and Experience

Knowledge Requirement and Experience:

·       Excellent knowledge in IT service operation.

·       Good knowledge in Information security.

Educational Requirements:

·       ITIL Foundations

·       ITIL Service Operation

·       CompTIA Security+ or equivalent.

Profile/Qualities:

·       Excellent English skills (both verbal and written)

·       Excellent analytical and problem-solving skills.

.       Excellent interpersonal skills to interact with customers and team members.

·       Excellent written and oral communication skills.

Language

  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • Information Security
  • ITIL

Competences

  • Analytic Skills
  • Problem Solving Skills
  • Interpersonal Skills
  • Communication Skills

Expired
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