Security Support 25 triệu


  • Tech Skills




  • Job level
    Experienced (Non-Manager)
  • Work location
  • Language
  • Type
    Full Time
  • Salary
    Up to 1,087 usd per month
  • Deadline

Business profile


Agrinewspaper Building, Dinh Nghe, Cầu Giấy, Hà Nội, Việt Nam

: 25-99

Công Ty Cổ phần Công nghệ Thành Công Á Châu - Vietinterview, Way To Success.

Vietinterview is a brand of Asia Thanh Cong Technology JSC, the pioneer in providing enterprise software solutions based on video platform in the Vietnamese market.

The successful products of our company include:

- Video and online interview system

- E-learning training system which integrated with video

- Online meeting room system for businesses.

These products have been used by many large enterprises and this is to help Vietinterview affirm its name and become the leading provider of video software solutions in Vietnam.

Job description

- Provide outstanding technical support to customers and partners via the web, email and phone
- Troubleshoot complicated technical problems with assistance from Engineering and other groups as needed
- Resolve all customer inquiries in a professional, pleasant, and timely manner
- Use sound judgment to escalate issues, as needed
- Lead and/or participate in customer status calls
- Identify and document all customer issues, feedback and enhancements requests in ticket- tracking system
- Contribute to Knowledge Base by documenting frequently asked questions, solutions and techniques
- Provide product feedback and help to drive product improvements by working closely with Product Management and Engineering
- Participate in cross-functional initiatives and other projects as needed

Job requirement

- Bachelor Degree required
- Strong spoken and written English skills with the ability to explain complex concepts in an understandable way
- Experience in the Enterprise Security space in one of the following areas is desired: encryption technologies, LAN/WAN/MAN security concepts, risk analysis, OS/ application security concepts, identity management, and workflow concepts preferred but not required
- Knowledge of Oracle, SQL server and DB2 databases
- Ability to interact effectively with engineers and software developers is essential
- Proven analytical and problem-solving skills
- Detail-oriented and highly organized with the ability to multi-task and methodically track all customer interactions
- Ability to succeed in a team-based as well as autonomous environment
- Strong customer service ethics, a can-do attitude and a willingness to learn
- Demonstrated strong performance in prior roles


  • English : (Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate)

Technical skills

  • Encryption
  • Oracle
  • MS SQL
  • IBM DB2


  • Analytic Skills
  • Problem Solving Skills
  • Detail-oriented
  • Organizational Skills
  • Multitasking Skills
  • Customer Care
  • Can-do attitude
  • Willing to learn

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