Wirecard Vietnam

An Phu Plaza, 117-119 Ly Chinh Thang, TP Hồ Chí Minh

Company Size : 25-99

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Job Summary

25-99

Product

Việt Nam

Deputy Head of Customer Service (Testing/qa Team)

Wirecard Vietnam

Quận 3, TP Hồ Chí Minh

  • English
  • Team Leader/Supervisor
  • Full Time
  • 1000 - 1800 USD
  • Posted:17/06/2019
  • 1

Job description

Overview of job

- Manage team in Hanoi, coordinating to implement projects related to Banks/ Customers in the northern region, including:
- EDC/POS application testing, troubleshooting, debugging, documentation, writing of specifications, also user training and support.
- Co-coordinating and managing one or more simultaneous projects within assigned scope, schedule together with the Sales, Software team and providing project reports.
- System implementation, software installations, hardware (POS terminal, NAC, NCC, HSM...) configuration, commissioning.
- Providing Pre and Post-sale's marketing support, including demonstrations, presentations.

Job Requirement

Technical skills:
+ University Degree in IT.
+ Being capable of reading and understanding hardware interface specs and able to create software that interfaces with the hardware.
+ Ability to gain an understanding of software architecture then analyze & resolve issues.
+ Knowledge of software programming or testing.
+ Knowledge of payment system is an advantage.

Soft Skills:
+ Experience in small team management.
+ English communication.
+ Strongly developed oral and written communication skill with strong customer service ability.
+ Good analytical skill.
+ Possessing a high degree of initiative and independent judgment, and well-developed analytical and problem solving skill.
+ Good team-work spirit.
+ Professional ability in demo, introduction, meeting and discussion.

Languages

  • English

    Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

  • Software testing
  • QA QC
  • UI
  • Architecture

COMPETENCES

  • Team Management
  • Communication Skills
  • Customer Care
  • Problem Solving Skills
  • Working Independently
  • Proactive
  • Analytic Skills

BUSINESS PROFILE

Wirecard is a payment solution service provider.

Wirecard provides financial institutions and regional and international merchants in Asia Pacific with a wide variety of payment and issuing processing as well as fraud management solutions.

Catering to the specific needs of regional merchants across a broad spectrum of industries, we are connected to more than 50 financial institutions and local payment schemes in Asia Pacific.

Wirecard's subsidiaries in Asia Pacific are part of Wirecard AG, headquartered in Germany and listed on the Deutsche Börse Frankfurt (Frankfurt Stock Exchange, FSE), Prime Standard.

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