FPT Software HN

Overview of job

• Incident, Problem & Change Management
• System’s processing monitoring and resolution, application health check
• Monitor reports generation daily, weekly, or monthly
• Implementation of regulatory functionality, including development, troubleshooting and bug fixing, testing, and deployment.
• Setting up cluster environments, VM instances, installing SQL and other various apps.
• Installation, configuration and tuning of Internal and External applications.
• Research on Stored Procs, Access/SQL code to identify failure points.
• Manage server, database, and data support (Modify the import file, SQL code or SSIS package).
• Work with Development team on complex defects.
• Rotational Shift-working in 24x7 or 24x5 services for On-call or email or ticket support during the weekday and on weekends.
• Ensure ticket management tools used e.g. JIRA, or ServiceNow or Freshdesk, Fresh Services… to track and demonstrate the overall quality of services

** BENEFITS
• “FPT care” health insurance provided by AON and is exclusive for FPT employees
• Shift-working allowance
• Annual Summer Vacation: follows company’s policy and starts from May every year
• International, dynamic, friendly working environment
• Annual leave, working conditions follow Vietnam labor laws.
• Other allowances: lunch allowance, working on-site allowance, etc.

Required qualifications to be successful in this role:
• IT Background from Polytechnic or college graduation
• Good at English or Japanese
• Strong understanding of business language and business workflows is beneficial.
• Strong analytical and technical background with good problem solving skills.
• ITIL Qualification is advantage.