Transcosmos Technologic Arts

Overview of job

• Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products
• Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs
• Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots
• Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
• Connecting technology, products, operations and other teams to drive for business changes
• AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.

Professionals who have the knowledge in customer service in E-commerce, project management and data analysis

• Business knowledge: 2+ years of customer service experience in e-commerce / retail operations
• Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
• Strong empathy and focus on customer experience and satisfaction
• Communication and collaboration skills.
Strong project management and communication skills
Ideal profiles:
• Have customer service experience in E-commerce or Retail operations for more than 2 years, with a strong understanding of how to operate in a seller environment
• Have experience in data analysis and project management
• Strong interest and belief in AI technology
• Bachelor’s degree