Transcosmos Technologic Arts
Scetpa Building, 19A Cong Hoa, TP Hồ Chí Minh
Quy mô công ty : 1000-4999
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- Data Mining ,
- Data Analysis ,
- Ecommerce
Mô tả công việc
Tóm tắt công việc
• Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products
• Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs
• Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots
• Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
• Connecting technology, products, operations and other teams to drive for business changes
• AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
Yêu cầu công việc
Professionals who have the knowledge in customer service in E-commerce, project management and data analysis
• Business knowledge: 2+ years of customer service experience in e-commerce / retail operations
• Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
• Strong empathy and focus on customer experience and satisfaction
• Communication and collaboration skills.
Strong project management and communication skills
Ideal profiles:
• Have customer service experience in E-commerce or Retail operations for more than 2 years, with a strong understanding of how to operate in a seller environment
• Have experience in data analysis and project management
• Strong interest and belief in AI technology
• Bachelor’s degree
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Data Mining
- Data Analysis
- Ecommerce
NĂNG LỰC
- Analytic Skills
- Customer Care
- Project Management
- Communication Skills
- Logical Thinking
Thông tin doanh nghiệp
Transcosmos Technologic Arts, Japanese-invested, agile software outsourcing service provider in Vietnam.
Transcosmos Technologic Arts is a 100% Japanese owned company and a leader in Software Programming & IT Solution.
We have more than 35,000 employees in around the world. Currently, in HCMC, there are 150+ employees. We are urgent hiring to 200 people at the end of 2016.