TOG recruitment

Overview of job

For one of our clients, TOG recruitment is looking for Technical Services Manager in Ho Chi Minh City. The Technical Services Manager (TSM) will provide high-level technical management for Data Centre Services and its customers. Split between operational and technical services, providing IT management across platforms, technologies, processes and services

Our client is Europe’s leading privately owned IT services organization, with presence in the UK, France, Spain, Romania and Vietnam. As part of their planned strategic growth and expansion, it’s very attractive to apply right now.

Benefits:

• Competitive Remuneration Package
• 13rd month salary and annual performance bonus.
• Sick Leave paid by our client.
• Our client's Health Care with comprehensive coverage including Accident 24/24, Inpatient, Outpatient, Dental Care and open policy for Dependents.
• Annual Health Check.
• Company Annual Trip and Year End Party.
• Travel Insurance and Per Diem Allowance when travelling onsite.
• Low working days per year 4 days working and 4 days off, totally only 06 months working per year.
• 18 days of annual leave and increment for every two years.
• Easily take long leave, with only 4 days annual leave, including the 4 days off before and after, the TSM can have 12 days to him/herself.
• Onsite in UK which TSM will travel to UK for induction for 1-2 weeks.
• Learning opportunity which the supporting environment featuring the latest technology in networking, storage, backup, virtualization, security, etc. All comes from different vendors for enterprise solutions. The TSM can always keep his/her knowledge and skillset up to date. 
• Training Sponsors including general programs for all, sponsor for individual’s professional certification and soft skills development.
• A working culture where we create conditions for you to be the best of yourself, grow with us and together we make great things happen.

• Excellent all round IT knowledge preferably with a specialist skill set in one complete technology area (i.e Networking, Storage, Virtualization, Application, Microsoft etc.)

• Comprehensive understanding of multiple technologies and the elements of an End to End service (Workstation, Application, Network, Virtualization, Storage)

• Certifications (vendor) in any of the above technology areas (Storage, Networking, Infrastructure).

• Inspire, lead and provide guidance to technical engineers and teams in best practice in IT operational environments.

• Ability/experience to break down an incident into technology and service components to methodically work with technical teams to plan and restore IT services

• Good English communications skills, both oral and written.

• Choose the correct choice of wording on technical or solution information dependent on the audience.

• Customer facing experience as you will be working with technical, process and customer facing documentation.

• Broad documentation writing skills covering both technical and customer.

• Confident character with the ability to deal effectively at both senior level management and junior technical level.

• Commitment to exceed customers’ expectations. 

• ITIL knowledge/accreditation specializing around operational Incident/Problem and change management.