Job Summary
- Technical Skill:
- Networking ,
- VOIP ,
- GENESIS64
Job description
Overview of job
- Administrate Telephone system in PDC, DRC and Branches
- Monitor and manage to ensure operation and availability of Call Center System in SLA
- Troubleshoot issues to identify and resolve problems in a timely and accurate fashion
- Support user needs when required
- Plan, install, configure, maintain and optimize Telco & Call center system
- Proactively collaborate with other IT team or Headquarter IT Team to solve problems, optimize telecommunications systems and services
- Manage document of systems and change requests, make sure that the documents are up-to-date
- Report any deviation/problem/outage to supervisor and providing regular reports that are required.
- Take part in IT projects
- Analyze and consult to provide the proper solution for business related to Telco/Call Center
- Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions
- Create documents, scripts, test plans, support Call Center application users when required
- Review and ensure that the topology / architecture of the Call Center complies with established standards, specifications, guidelines and regulations
Why You'll Love Working Here
- Latest financial technology applied
- Various bonuses and awards for employees
- Professional and transparent working environment.
- Health, social and accidental insurance
- 15 Annual Leaves
- Team-building activities
- Open sharing culture
Job Requirement
Your Skills and Experience
- Bachelor degree in IT major is preferred
- Have at least 2-3 years working/developing on Enterprise Telecommunication Environment
- Have at least 2-3 years experiences Enterprise Call Centre/Recording System
- Prefer candidates have knowledge about Genesys Contact Centre system
- Depth knowledge/experience of VOIP technology
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Networking
- VOIP
- GENESIS64
COMPETENCES
- Communication Skills
BUSINESS PROFILE
Home Credit Vietnam Finance focus on lending to consumers seeking purchases of durable goods.
Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.