Home Credit Vietnam

Overview of job

• Administrate Telephone system in PDC, DRC and Branches
• Monitor and manage to ensure operation and availability of Call Center System in SLA
• Troubleshoot issues to identify and resolve problems in a timely and accurate fashion
• Support user needs when required
• Plan, install, configure, maintain and optimize Telco & Call center system
• Proactively collaborate with other IT team or Headquarter IT Team to solve problems, optimize telecommunications systems and services
• Manage document of systems and change requests, make sure that the documents are up-to-date
• Report any deviation/problem/outage to supervisor and providing regular reports that are required.
• Take part in IT projects
• Analyze and consult to provide the proper solution for business related to Telco/Call Center
• Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions
• Create documents, scripts, test plans, support Call Center application users when required
• Review and ensure that the topology / architecture of the Call Center complies with established standards, specifications, guidelines and regulations

Why You'll Love Working Here