Job Summary
Job description
Overview of job
You will be a vital part of the TIBCO Software’s internal global Helpdesk team, providing support to staff in all office locations on company supported applications, software and hardware.
Primary responsibilities include: Managing support calls/tickets, troubleshooting applications and systems.
You will have excellent troubleshooting and resolution skills, with the ability to distinguish between different problem types and provide excellent customer service.
Things you might do, include …
- Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
- Conduct remote troubleshooting of computer problems
- Identify research, resolve, and document technical problems
- Strong problem-solving skills and methodical troubleshooting are required
- Must have the ability to learn new skills and keep current with rapidly changing information technology.
- Must have the ability to work independently.
- Must have excellent oral and written communications skills and be able to work effectively with all employees
- Document resolutions for future reference.
- Assist in on/off-boarding procedures
Why You'll Love Working Here
- Opportunities to work on world-class, innovative products and cutting-edge technologies;
- A multicultural working environment with talented peers around the globe;
- Continuous on-the-job training, peer-to-peer learning and unlimited access to online training platforms to develop and strengthen your knowledge, skills, and abilities;
- Possibility to build up and grow your career path within the company;
- Competitive salary range with 13th-month pay and annual bonus based on work performance & achievements;
- 16 days annual paid leaves;
- Social & Medical insurances in line with Vietnamese Labor Law;
- Annual Health check-up;
- Premium insurance coverage including 24/7 accident insurance and private health insurance for you and your family's members;
- Team building activities throughout the year.
Job Requirement
Your Skills and Experience
- Have 1-4 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance
- Have a university degree or equivalent work experience.
- Good command of English
- Be proficient in operating systems – Windows, macOS, iOS, Android
- Have strong verbal and written communication, customer service skills, and are able to multi-task in a fast-paced work environment.
- Love to get to the root of a problem! Troubleshooting problems is second nature to you.
- Want to work with others who will make you and the team better
- Must be familiar with basic security concepts or standards as appropriate for this position.
Applications and CVs must be in English.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Windows
- iOS
- Android
- CVS
COMPETENCES
- Working Independently
- Communication Skills
- Customer Care
BUSINESS PROFILE
TIBCO Orchestra Networks is a leading Master Data Management (MDM) software provider.
We have successfully addressed the MDM needs of a range of Global customers in multiple industries, including: Financial Services, Banking, Insurance, Manufacturing, Retail, Consumer Goods, Technology, Pharmaceuticals, Public Utilities and Global Logistics.
Our product - EBX is positioned by Gartner as 'Leader' in its Magic Quadrants for MDM Solutions and ranked #1 MDM technology four years in a row by The Information Difference.