Job Summary
- Technical Skill:
- SAP ,
- Salesforce
Job description
Overview of job
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Start your journey to become a SAP/ Saleforce Consultant
- Gain globally-recognized SAP/Salesforce certificate
- Joining in World’ Nowaday Top attractive Domain: Electric Cars
- Very attractive salary based on skills and experience
- Working shift allowance
- Coffee, tea bar everyday
- 13th month of salary
- Personanlized career development plan
- Company trip, team building, monthly party, etc.
Job Requirement
Under – Graduated
- Proficiency in English
- Good communication skills
- Customer-oriented and cool-tempered
- Career Oriented in IT field
Fresher
- Good graduated scores
- Proficiency in English
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Customer-oriented and cool-tempered
- Career Oriented in IT field
Junior
- Proven experience as a Operation technician or other customer support role
- Tech ability with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- SAP
- Salesforce
COMPETENCES
- Communication Skills
BUSINESS PROFILE
Vin3S is a technology company which is powered by VinGroup corporation.
As a tech-based company, Vin3S will contribute solutions in order to enhance the most adorable experience for VinFast customers around the world. Together with VinFast, we deliver smart electric vehicles to serve the global market such as the US, Europe...