Vin3S

Tóm tắt công việc

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

• Start your journey to become a SAP/ Saleforce Consultant
• Gain globally-recognized SAP/Salesforce certificate
• Joining in World’ Nowaday Top attractive Domain: Electric Cars
• Very attractive salary based on skills and experience
• Working shift allowance
• Coffee, tea bar everyday
• 13th month of salary
• Personanlized career development plan
• Company trip, team building, monthly party, etc.

Under – Graduated

• Proficiency in English
• Good communication skills
• Customer-oriented and cool-tempered
• Career Oriented in IT field

Fresher

• Good graduated scores
• Proficiency in English
• Good understanding of computer systems, mobile devices and other tech products
• Good communication skills
• Customer-oriented and cool-tempered
• Career Oriented in IT field

Junior

• Proven experience as a Operation technician or other customer support role
• Tech ability with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered