Job Summary
- Technical Skill:
- C# ,
- Software testing
Job description
Overview of job
- Monitor+ Support+ Troubleshoot+ Resolve Production System's issues
- Internal 2nd level support in department
- Keep track troubleshooting progress, build/fix on Productions
- Report to direct supervisor every shift
- Attend maintenance event with related department
Job Requirement
- Experience in Customer Service, Technical Support or related field preferred
- Must be customer-service oriented; Actively look for ways to help people.
- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
- Logical thinking, IT background preferred
- Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
- Efficient able to handle and resolve client issues quickly and accurately.
- Ability to work in a dynamic and fast-paced environment.
- Working Time: 40 hours/Week, 9 PM – 6AM 3 days a week and 2 days in flexible breaking shifts.
- Willingly to work at weekends
*** Working location:
139 Pasteur, Vo Thi Sau Ward, District 3, HCM City
5th Floor, Helios Tower, QTSC, District 12, HCM City
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- C#
- Software testing
COMPETENCES
- Customer Care
- Proactive
- Logical Thinking
- Dynamic
- Careful
- Flexible
- Detail oriented
BUSINESS PROFILE
DiCentral, a leading company in offering and consulting business management solution.
DiCentral is a leading global professional service company that helps organizations improve performance through offering and consulting the right business management solution enabling our clients’ employees to work quickly, efficiently and has helped enterprises improve their business value and competitive edges.
With 27,000+ valued customers, DiCentral consistently delivers quality products and services across retail, distribution, manufacturing and professional services for healthcare, food, consumer goods, pharmaceutical, chemical, warehousing, logistics industries…