STYL Solutions

Overview of job

• Proactive monitoring of alerts (Eg: Email, SMS, Dashboard,...) through and taking action as per the statement of work defined
• Manage/track incidents reported by customers and alerts generated by the system.
• Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
• Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
• Perform deployment, patching, monitoring, and other maintenance support activities to the servers with support from DevOps and the application team.
• Review and implement Azure/AWS cloud optimization/recommendations
• Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
• Meeting with the project team, provide clarification for incidents, requests, problems,
  changes, and other issues.
   

Benefits:

• Attractive compensation, regular assessments, and salary reviews;
• Annual bonus and performance bonus;
• 19 paid days off per year (14 days of annual leave and 5 days of medical leave);
• 100% salary & full social insurance during probation period;
• Premium health care insurance (PVI);
• Free lunch, snacks, coffee and tea;
• Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
• Outing/team-building activities (company trip, sport, dinner...)

Projects & team:

• International working environment with friendly and passionate colleagues;
• Onsite opportunity to Japan, Singapore for training and supporting customer ;
• Meaningful work with experienced & strong technical veterans;
• Flat structure, simple processes & transparency

• Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
• Good skills in analyzing, diagnosing, and troubleshooting issues
• Careful, hardworking, responsive, and supportive
• Experiences working with Cloud services (AWS/Azure). Understanding domain registration, DNS, SSL certificates, and email flow
• Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
• Proficient in operating Linux Server and Windows server
• Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
• Proficient in configuring and monitoring application servers (e.g., IIS, Apache, Nginx, Tomcat,...)
• Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
• Passion and enthusiasm for supporting an international team, willingness to learn new things
• Able to communicate in English fluently