Money Forward Vietnam

Overview of job

Manage the team performance, effectiveness and compliance.

Responsible for managing Networking and Infrastructure Team to ensure the availability, integrity and confidentiality of:

• Core networking, firewall, core infrastructure hardware and devices
• Core connectivity topology including WAN, leased-lines, branch connectivity's, third parties and Group connectivity
• All office buildings and branches IT infrastructure
• Network automation

Responsible for IT support:

• Receive support requests from different channels including: Phone, Email, Slack, Jira.
• Provide the best solution based on the problems and details provided by members.
• Monthly basic report for devices, licenses and online services billing.
• Install and configure the company's software on members' Macbook.
• Directly solve complex, unresolved issues to higher-level members.

Caring Mental & Physical Recreation:

• Hybrid working: 2 days at the office and 3 days WFH
• Working hour: Flexible start 8AM-9AM from Mon-Fri
• Full salary in probation
• Insurance: Applied from Probation period:
  • Social Insurance, Health Insurance, Unemployment Insurance (on 100% salary)
  • Private health insurance & accident insurance. From Managing level: extra for family members
• Bonus: 13th month salary
• 16 - 24 paid days off and more
• Paternity leave: Extra 5 days
• Annual company trip; Quarterly team building
• Billiards & Running club
• Annual health check
• Well-equipped facility: Macbook pro, additional monitor,..

Caring Career & Development

• Clear Career path
• Foreign language & International technology-related certifications sponsoring
• External & internal training courses
• Soft-skill workshops
• Tech seminars
• Monthly and biannual Recognition Awards
• Performance & salary review: twice/year (Jun & Dec)

Your skills and experience

• Bachelor degree in IT or relevant discipline
• Certifications in Cisco Network (CCIE, ...)
• Experience in Cisco Meraki or knowledge of CCNA is an advantage.
• 5+ year experience in IT Support or IT Helpdesk.
• Have good knowledge on computer systems, cloud, familiar with operating systems Windows, Linux, MAC.
• Able to diagnose errors and solve basic technical problems related to the network (Router, Switch, Firewall).

Must-Have

• Having an attentive attitude and effective communication ability to help members troubleshoot and feel satisfied experience.
• Ability to communicate in English.
• Ability to work independently.
• Mentally learn and improve yourself.