FPT Software HN

Overview of job

• Lead the Service Now and application development practices in the Corporate Systems team within Enterprise IT.

• Responsible for implementing and managing our IT process management tool including customization & configuration in support of service owners, process managers, and workflow automation requirements.
• Responsible for implementing and managing a continuous improvement process.
• Coordinates with process owners to regularly review and assess current performance levels and develop metrics for process and service delivery improvements.
• Responsible for developing and producing monthly, quarterly, and yearly IT process management key performance indicator (KPI) reports.
• Responsible for developing and maintaining an operational support training course for department staff providing education on the IT processes used by the organization.
• Help develop long-range plans to ensure effective business operations in responding to evolving customer requirements, trends/developments in the industry, and other relevant influences.

Why you'll love working here

• Successful candidates will be part of a friendly, motivated and committed talent team with various benefits and attractive offers
• Competitive salary and Award based on performance
• Have opportunity to be promoted to the higher positions
• Work and grow in professional environment
• FPT Care and so many others benefits…

• A background in computer science, business, engineering, or other suitable disciplines.

• 3+ years’ relevant experience in an IT environment, including some experience in managing staff, and planning and managing business and operational performance.
• Thorough knowledge and understanding of IT operations and processes with experience in ITIL and other IT service management frameworks.
• Good understanding of Windows and Linux operating systems, web applications, scripting, and interpreted development languages.
• Strong knowledge of best practices related to Service Now and application development, system administration, and documentation.
• Experienced working with ServiceNow products as GRC, ESG, ITSM.
• Ability to communicate effectively both orally and in writing with technical teams and other co-workers, work to schedules, and adapt easily to changing priorities and business needs.
• Experience with annual business and resource planning, resource allocation, and budget management. Excellent customer service, and client management skills.
• Deep understanding of Incident, Problem, Service and Change Management (ITIL Certification/Training is preferred).
• Understanding of business requirements gathering