iHouzz Tech

Overview of job

• Receive and categorize support requests from system-wide users.
• Directly handle user support issues for application software such as: creating user accounts, assigning application access rights, user guidance, troubleshooting issues (Web, Mobile App, etc.).
• Participate in testing new application software before acceptance and deployment.
• Receive and work with new business processes and application software systems.
• Participate in developing user manuals, configuration documents, and application software documentation.
• Perform administrative tasks related to application software operations.
• Participate in general IT training and training programs related to application software systems.
• Perform other duties as assigned by Management.
• Coordinate with other departments to analyze issues arising during operation, troubleshoot problems and propose timely solutions; propose improvements and feature enhancements for applications/operational processes.
• Respond promptly to IT requests inside and outside the Company; log IT requests/issues arising during system operations into tools and prepare daily/weekly/monthly reports.
• Take responsibility for completing assigned tasks fully, on time, and effectively related to the functions, duties, and authority assigned or arising at the request of the Management Board.

• Leadership skills, strategic thinking, and creativity at work.
• Health insurance: 24/7 PVI health insurance and annual health check-up.
• Holiday bonuses: International Children’s Day, Mid-Autumn Festival, Lunar New Year; birthday and company anniversary celebrations at iHouzz.
• Activities: Participation in team-building events and sports activities.

• Graduated from University/College in Information Technology or related fields.
• Minimum of 2 years of experience in the IT field.
• Experience in managing and operating IT systems; experience using SLA measurement tools, internal ticket management tools, etc.; hands-on experience in operating continuously evolving systems (products under development through multiple phases, ongoing operation and continuous improvement).
• Proactive in work.
• Positive mindset with a “finish the task, not just finish the hours” attitude.
• Strong communication skills with the ability to convey information accurately and persuasively, and effectively coordinate with other departments.
• Ability to work well both independently and in a team.
• Ambition to develop career and ability to work under pressure.
• Experience in software testing is an advantage.