Infodation Vietnam

Overview of job

Business Analysis & Solutioning:

• Analyze business needs, challenge assumptions, and identify opportunities for process improvement.
• Elicit, analyze, and document business requirements (BRD, FRD, user stories, acceptance criteria).
• Proactively question, validate, and refine requirements to ensure completeness, consistency, and business value.
• Translate business requirements into functional specifications aligned with Salesforce capabilities.
• Collaborate with technical teams to design effective and scalable Salesforce-based solutions.
• Ensuring requirements are clear, consistent, feasible, and aligned with business goals.
• Identify and recommend improvements to business processes and system usage.

Stakeholder Collaboration:

• Act as a trusted sparring partner to stakeholders by providing insights, asking critical questions, and constructively challenging ideas.
• Work closely with client-side Product Owner to refine requirements, priorities, and product direction.
• Maintain regular and proactive communication to ensure alignment and transparency.
• Facilitate workshops, requirement discussions, and clarification sessions.
• Support stakeholders in decision-making by providing clear analysis and actionable recommendations.

Agile Delivery & Product Support:

• Participating in Agile ceremonies (Sprint Planning, Daily Meetings, Retrospectives).
• Support backlog management and prioritization in collaboration with Product Owner.
• Assist in UAT planning, execution, and validation.
• Ensure delivered solutions meet business expectations and acceptance criteria.
• Ensure all requirements are well-defined, unambiguous, and ready before development starts.

Salesforce & Data-Oriented Work:

• Work with Salesforce platform (Sales Cloud/ Service Cloud) to support business processes.
• Collaborate with technical teams to define objects, workflows, and configurations.
• Support reporting, dashboards, and data-driven insights for business decision-making.
• Ensure data accuracy, consistency, and usability across systems.

Cross-functional Collaboration:

• Act as a bridge between business stakeholders, Product Owner, and development team.
• Ensure smooth communication and shared understanding across teams.
• Provide clarification and support to developers and QC when needed.
• Support end users through guidance or training when required.

Experience & Knowledge:

• Bachelor’s degree in Information Technology, Business, or related field.
• Salesforce certifications (Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications …) are a plus.
• 2–4 years of experience as a BA (preferably in CRM or Salesforce projects).
• Strong understanding of business analysis practices and requirement documentation.
• Experience working in Agile/ Scrum environments.
• Ability to analyze business problems, challenge assumptions, and propose effective solutions.

Salesforce & Technical Skills:

• Basic to intermediate understanding of Salesforce platform (Sales Cloud/ Service Cloud preferred).
• Familiarity with CRM processes and customer lifecycle management.
• Understanding of data structures, reporting, or data analysis.
• Knowledge of SQL or reporting tools is a plus.
• Understanding of Salesforce objects, fields, workflows, or basic automation.
• Ability to understand Salesforce capabilities and limitations when analyzing requirements.
• Ability to use AI tools to support research, requirement analysis, and documentation.

Communication & Collaboration:

• Strong English communication skills (spoken and written)
• Ability to work closely with stakeholders and Product Owners, including discussing, clarifying, and challenging requirements when needed.
• Strong facilitation and stakeholder management skills.
• Ability to present ideas clearly to both technical and non-technical audiences.
• Experience facilitating workshops, requirement discussions, or stakeholder alignment sessions.
• Strong analytical and problem-solving mindset.
• Proactive, ownership-driven, and result-oriented.
• Ability to challenge assumptions, validate ideas, and propose practical solutions.
• Comfortable working in a collaborative and fast-paced environment.
• Continuous learning mindset, especially in CRM and emerging technologies.
• Confident in expressing opinions and constructively challenging others.

WHAT WE EXPECT FROM YOU

• Strong analytical and problem-solving mindset.
• Proactive, ownership-driven, and result-oriented.
• Ability to challenge assumptions, validate ideas, and propose practical solutions.
• Comfortable working in a collaborative and fast-paced environment.
• Continuous learning mindset, especially in CRM and emerging technologies.
• Confident in expressing opinions and constructively challenging others.