Infodation Vietnam

VCN Tower, 2 To Huu, Khánh Hòa

Company Size : 25-99

Job Summary

25-99
Outsourcing
Việt Nam

Salesforce Business Analyst

Infodation Vietnam

Nha Trang, Khánh Hòa
Negotiable
Full Time

English
Experienced (Non-Manager)

Posted:20/03/2026

Apply now

Technical Skill: BA , MS SQL , Salesforce , CRM

Job description

Overview of job

Business Analysis & Solutioning:

Analyze business needs, challenge assumptions, and identify opportunities for process improvement.
Elicit, analyze, and document business requirements (BRD, FRD, user stories, acceptance criteria).
Proactively question, validate, and refine requirements to ensure completeness, consistency, and business value.
Translate business requirements into functional specifications aligned with Salesforce capabilities.
Collaborate with technical teams to design effective and scalable Salesforce-based solutions.
Ensuring requirements are clear, consistent, feasible, and aligned with business goals.
Identify and recommend improvements to business processes and system usage.

Stakeholder Collaboration:

Act as a trusted sparring partner to stakeholders by providing insights, asking critical questions, and constructively challenging ideas.
Work closely with client-side Product Owner to refine requirements, priorities, and product direction.
Maintain regular and proactive communication to ensure alignment and transparency.
Facilitate workshops, requirement discussions, and clarification sessions.
Support stakeholders in decision-making by providing clear analysis and actionable recommendations.

Agile Delivery & Product Support:

Participating in Agile ceremonies (Sprint Planning, Daily Meetings, Retrospectives).
Support backlog management and prioritization in collaboration with Product Owner.
Assist in UAT planning, execution, and validation.
Ensure delivered solutions meet business expectations and acceptance criteria.
Ensure all requirements are well-defined, unambiguous, and ready before development starts.

Salesforce & Data-Oriented Work:

Work with Salesforce platform (Sales Cloud/ Service Cloud) to support business processes.
Collaborate with technical teams to define objects, workflows, and configurations.
Support reporting, dashboards, and data-driven insights for business decision-making.
Ensure data accuracy, consistency, and usability across systems.

Cross-functional Collaboration:

Act as a bridge between business stakeholders, Product Owner, and development team.
Ensure smooth communication and shared understanding across teams.
Provide clarification and support to developers and QC when needed.
Support end users through guidance or training when required.

Job Requirement

Experience & Knowledge:

Bachelor’s degree in Information Technology, Business, or related field.
Salesforce certifications (Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications …) are a plus.
2–4 years of experience as a BA (preferably in CRM or Salesforce projects).
Strong understanding of business analysis practices and requirement documentation.
Experience working in Agile/ Scrum environments.
Ability to analyze business problems, challenge assumptions, and propose effective solutions.

Salesforce & Technical Skills:

Basic to intermediate understanding of Salesforce platform (Sales Cloud/ Service Cloud preferred).
Familiarity with CRM processes and customer lifecycle management.
Understanding of data structures, reporting, or data analysis.
Knowledge of SQL or reporting tools is a plus.
Understanding of Salesforce objects, fields, workflows, or basic automation.
Ability to understand Salesforce capabilities and limitations when analyzing requirements.
Ability to use AI tools to support research, requirement analysis, and documentation.

Communication & Collaboration:

Strong English communication skills (spoken and written)
Ability to work closely with stakeholders and Product Owners, including discussing, clarifying, and challenging requirements when needed.
Strong facilitation and stakeholder management skills.
Ability to present ideas clearly to both technical and non-technical audiences.
Experience facilitating workshops, requirement discussions, or stakeholder alignment sessions.
Strong analytical and problem-solving mindset.
Proactive, ownership-driven, and result-oriented.
Ability to challenge assumptions, validate ideas, and propose practical solutions.
Comfortable working in a collaborative and fast-paced environment.
Continuous learning mindset, especially in CRM and emerging technologies.
Confident in expressing opinions and constructively challenging others.

WHAT WE EXPECT FROM YOU

Strong analytical and problem-solving mindset.
Proactive, ownership-driven, and result-oriented.
Ability to challenge assumptions, validate ideas, and propose practical solutions.
Comfortable working in a collaborative and fast-paced environment.
Continuous learning mindset, especially in CRM and emerging technologies.
Confident in expressing opinions and constructively challenging others.

Languages

- English
- Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

BA
MS SQL
Salesforce
CRM

COMPETENCES

Team Management
Agile
Analytic Skills
Scrum
Problem Solving Skills
Communication Skills

Infodation Vietnam

Job Summary

Salesforce Business Analyst

Job description

Overview of job

Job Requirement

Languages

Technical Skill

COMPETENCES

Search for the right jobs

BUSINESS PROFILE

INFOdation is an IT solutions provider with head quarter in Netherlands and development branches in Vietnam.

MORE JOBS FROM THIS EMPLOYER

QA Lead

Agile Coach & Scrum Master

Search for the right jobs

WHO WE ARE

Jobs from Ho Chi Minh

Jobs from Hanoi

Information