Restaff

Overview of job

WE ARE LOOKING FOR A PERSON, WHO WILL​​:​​

CodeIT is building a strong application engineering team to support business expansion in Vietnam and ASEAN. This role focuses on delivering customer solutions using low-code platforms and ensuring high system performance and customer satisfaction.

Design and configure solutions using low-code platforms:

1. CodeIT Enterprise (Windows-based applications)
2. Kalipso Studio (Android-based applications)

• Translate business requirements into system configuration, including workflows, business logic, and UI behavior.
• Perform root cause analysis (RCA) and functional analysis (Input / Output / Business Logic) to troubleshoot system issues.
• Act as main contact point for post go-live support, handling tickets end-to-end:
  Issue → RCA → Solution → Communication → Closure
• Ensure clear and professional communication with customers via email, calls, and meetings.
• Maintain and update User Guides and documentation to reflect system behavior and business flow.
• Propose improvements to system configuration, workflows, and processes based on real issues and customer needs.
• Support deployment, testing, and system validation in coordination with R&D teams.
• Support system integration with devices such as PLC, scanner, printer, scale, and PDA (Android).
• Assist Sales team in site survey, requirement collection, and technical proposal when required.

Attractive Benefits:

• 13th-month salary bonus provided to all staff members.
• Comprehensive healthcare insurance package for you and your dependents.
• Annual health check-up included.
• 12 days of annual leave per year, with the opportunity for 1 additional day per year, up to a maximum of 18 days. Additionally, 3 special Restaff holidays are granted on December 24th, 25th, and 26th.
• Hybrid working model allowing for 1 day per week of remote work.
• English-speaking working environment.
• Overseas business trip opportunities available.
• Sponsorship and encouragement for staff members to pursue further education through coverage of tuition fees and examination costs.
• Product-oriented approach with an agile project management style, offering a dynamic work environment and the chance to gain expertise in the latest technologies.
• Regular gathering parties and team-building activities.
• Complimentary coffee (including cappuccino, cafe latte, latte macchiato, etc.), milk, and juice.
• Working hours from 9 am to 6 pm, Monday to Friday, with a one-hour lunch break and a thirty-minute break in the afternoon.
• Annual Performance Appraisal opportunities
• English communication skills training provided.
• And much more!

REQUIRED SKILLS: 

• At least 3 years of experience as a Software Application Engineer/System Support/System Admin/Technical Support/Configuration Engineer
• Experience in customer support / application support, and possessing a strong customer-centric mindset.
• Experience with low-code / no-code platforms or system configuration
• Graduated in IT, Software Engineering, Automation, or related fields
• Good command of English, able to communicate with customers via email and meetings
• Understanding of Windows-based applications and business workflows
• Basic knowledge of MS SQL Server (query, stored procedures, data analysis)
• Basic knowledge of version control (Git)
• Strong analytical thinking and problem-solving skills
• Ability to perform RCA and troubleshoot common system issues independently
• Proactive, responsible, and able to work independently
• Willingness to travel when required
• Familiar with MS Excel, Word, and PowerPoint
• Ms. Excel, Ms. Word & Ms. Power Point.

 Plus skills:

• Experience with Low-code/no-code platform
• Knowledge of WMS / Traceability / Manufacturing systems
• Basic knowledge of PLC programming and I/O devices
• UI/UX awareness for designing user-friendly applications (Windows & Android)
• Familiar with MS Visio, MS Project