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Axon Inc.

H3 Building, 384 Hoang Dieu, TP Hồ Chí Minh

Company Size : 500-999

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Job Summary

  • 500-999
  • Outsourcing
  • Việt Nam

IT Support Technician

Axon Inc.

  • Quận 4, TP Hồ Chí Minh
  • Negotiable
  •  Full Time
  •  English
  •  Experienced (Non-Manager)
1
56

  •  Posted:01/06/2018

  • Expired
IT Support Technician
Expired
Technical Skill: Networking , Windows , DHCP , VPN , Active Directory

Job description

Overview of job

Your Impact
At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and an extraordinary team to support it. An IT Support Technician is our front line and most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator and a supporter of a high performing and fast paced technology company.

Your Day to Day

  • Facilitate first line IT Support for Axon users through any and all intake channels (tickets, walk ups, phone, chat, smoke signals)
  • Deliver training and assistance for Axon new hires
  • Complete regular maintenance and health checks on shared end user equipment such as video conference systems, printers, robots and more
  • See opportunities to improve efficiency or service quality through process change or automation
  • Facilitate both AV and IT Support for company meetings or gatherings
  • Approach all support opportunities within the guidelines of both IT and InfoSec policies

Why You'll Love Working Here

  • An awesome office/working environment with the newest technologies
  • Competitive salary and benefits including a great medical insurance plan
  • Fun team activities and outings
  • Flexible working hours
  • Opportunities for training in the US
  • Opportunities to ride along with real US police officers in real life situations, see them use technology, and get inspired.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Requirement

Your Skills and Experience

Skills Required

  • 1-3 years working in a high performing customer facing role with a demonstrable ability to facilitate an excellent customer experience
  • Experience supporting both Mac and Windows machines in a multi-user environment
  • One or more of the following certifications: A+, Net+, Security+, ACSP, ACTC
  • Understanding of basic computer/networking terms such as DHCP, Active Directory, VPN, Moore's Law
Skills Preferred
  • Scripting knowledge for Mac or Windows
  • Experience supporting conferencing, scheduling and collaboration tools
  • Proven ability to build things that scale

Languages

    • English

    • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

  • Networking
  • Windows
  • DHCP
  • VPN
  • Active Directory

COMPETENCES

  • Proactive

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BUSINESS PROFILE

Axon Inc., our mission is to protect life, making the world a safer place through smart devices and software services. 

Come work in an exciting environment in which you’ll use your passion, experience, and strong analytical skills to help bring new technologies to public safety and leave a positive impact on the world. We cultivate an environment that favors agility, initiative, and creative thinking. Our mission is to protect life, making the world a safer place through smart devices and software services. We genuinely love what we do and are looking for others who share this passion.

The team in Ho Chi Minh City has already made significant improvements for our solution and with Axon. We are now investing to further grow our investment in Vietnam. Come join us.

Our team is solving some of the hardest cloud challenges today. Every day we manage petabytes of video, and help the public with creative solutions from the courtroom to public disclosure. At Axon you can use your passion, experience, and strong analytical skills to help bring new technologies to public safety and leave a positive impact on the world.

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ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.

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