Company Size : 100-499
View moreSun Life Vietnam
Job purpose
- Resolve assigned customer technical issues
- Serve as escalation for Help Desk Technician I
- Escalate as required, within a proper time frame
- Meet SLA’s
- Communicate to customers clearly, effectively and professionally
Major accountabilities
- Provide first tier IT support, prioritization, triage, documentation, and status for users’ interaction to the Help Desk
- Update IT Hardware & Software adds, move and changes in the inventory tracking system
- Maintain appropriate coverage of the Help Desk phone line to provide proper response to user needs and inquiries.
- Prepare daily reconciliation of the outstanding requests/tickets, as well as compiling and timely distribution of the statistics
- Accepts additional tasks as assigned, including but not limited to assembling workstations, imaging computers using ghost process, ordering hardware/software
Specialized knowledge
- Broad knowledge of end point Microsoft Office product (e.g. Office, windows, outlook,…)
- Knowledge of technical terms and computer hardware and software troubleshooting
Problem solving
- Ability to describe technical issues using non-technical terminology
- Ability to communicate efficiently and effectively with all levels of contact, both verbally and in written formats
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Founded in March 2013, Sun Life Vietnam has already established itself as the 6th largest life insurance provider and a market leader and industry pioneer in pensions. For details please visit www.sunlife.com.vn.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.