TIBCO
- Provide the level 1, 2 and 3 supports by managing requests from customers and partners;
- Participate in the whole support process, from analyzing and implementing the patches to providing evolutions of functionalities;
- Identify the anomalies, evaluate its critical level, ensure the hand-over to the R&D team and make sure that the correction is made within the time required by the customer and in accordance with the SLA;
- Request for development of new features in case of need.
Why You'll Love Working Here
Attractive salary and benefits :
Career & skills development:
Your Skills and Experience
- Bachelor or Engineer’s degree in Computer Sciences or related fields;
- Good command of English;
- Solid core skills in following technical landscape:
- Following additional knowledge will be plus points:
- Problem-solving skill;
- Written and verbal communication skills;
- Ability to diagnose & address application issues;
- Good interpersonal skills with ability to help users and collaborate with both on-site and overseas colleagues.
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
We have successfully addressed the MDM needs of a range of Global customers in multiple industries, including: Financial Services, Banking, Insurance, Manufacturing, Retail, Consumer Goods, Technology, Pharmaceuticals, Public Utilities and Global Logistics.
Our product - EBX is positioned by Gartner as 'Leader' in its Magic Quadrants for MDM Solutions and ranked #1 MDM technology four years in a row by The Information Difference.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.