Company Size : 1000-4999
View moreTranscosmos Technologic Arts
• Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products
• Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs
• Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots
• Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
• Connecting technology, products, operations and other teams to drive for business changes
• AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
Professionals who have the knowledge in customer service in E-commerce, project management and data analysis
• Business knowledge: 2+ years of customer service experience in e-commerce / retail operations
• Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
• Strong empathy and focus on customer experience and satisfaction
• Communication and collaboration skills.
Strong project management and communication skills
Ideal profiles:
• Have customer service experience in E-commerce or Retail operations for more than 2 years, with a strong understanding of how to operate in a seller environment
• Have experience in data analysis and project management
• Strong interest and belief in AI technology
• Bachelor’s degree
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Transcosmos Technologic Arts is a 100% Japanese owned company and a leader in Software Programming & IT Solution.
We have more than 35,000 employees in around the world. Currently, in HCMC, there are 150+ employees. We are urgent hiring to 200 people at the end of 2016.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.