Quy mô công ty : 1000-4999
Xem thêmTranscosmos Technologic Arts
• Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products
• Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs
• Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots
• Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
• Connecting technology, products, operations and other teams to drive for business changes
• AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.
Professionals who have the knowledge in customer service in E-commerce, project management and data analysis
• Business knowledge: 2+ years of customer service experience in e-commerce / retail operations
• Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
• Strong empathy and focus on customer experience and satisfaction
• Communication and collaboration skills.
Strong project management and communication skills
Ideal profiles:
• Have customer service experience in E-commerce or Retail operations for more than 2 years, with a strong understanding of how to operate in a seller environment
• Have experience in data analysis and project management
• Strong interest and belief in AI technology
• Bachelor’s degree
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Transcosmos Technologic Arts is a 100% Japanese owned company and a leader in Software Programming & IT Solution.
We have more than 35,000 employees in around the world. Currently, in HCMC, there are 150+ employees. We are urgent hiring to 200 people at the end of 2016.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.