iTechWX Vietnam
Job description
Azure Security team takes charge in Endpoint Security, Threat Analytics, Infrastructure solutions, Information Protection and involving products like Defender for Cloud, Microsoft Sentinel, Information Protection, Key Vault, Defender for Endpoint, Windows Defender, Defender for Cloud App and Defender for Identity, which use machine learning, big data.....to secure endpoint devices, apps and other resources in various security scenes.
Main Responsibilities
1. Technical services & Responsiveness
· Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
· Effective Communication & Collaboration
· Identify the right resource to collaborate with to work toward the final solutions.
· Collaborate with cross-group peers both proactively and reactively.
2. Operational Precision
· Use appropriate documentation and utilization and / or labor tracking methods to account for time.
· Manage and prioritize your workload while keeping team members and management appropriately informed.
· Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.
3. Training & Readiness
· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
· Implement your development plan, actively seek development opportunities, and complete all scheduled training.
· Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
· Make effective technical presentations, both internal and external.
Why you'll love working here
Your skills and experience
Qualifications:
· Bachelor's degree in computer science, Electronic Engineering or equivalent experience.
· Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
· Must have strong verbal and written English skills.
· A minimum of 1–3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
· Strong analytical logic thinking.
· knowledge of one or two of the following domains: Network, Cyber security Collection products. Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security Understanding of Virtualization concepts and virtual system administration, in-depth knowledge of VMware/Hyper-V as a plus.
· Knowledge of Microsoft Azure Platform services (as a plus) Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.) Azure Platform development and deployment concepts
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Conquer the Everest, Together with iTechwx.
[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.
