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Esoft Vietnam

Han Viet Tower, 203 Minh Khai, Hà Nội

Company Size : 500-999

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Job Summary

  • 500-999
  • Product
  • Việt Nam

IT Support Executive

Esoft Vietnam

  • Hai Bà Trưng, Hà Nội
  • Negotiable
  •  Full Time
  •  English
  •  Experienced (Non-Manager)
1
1

  •  Posted:27/01/2025

  • Expired
IT Support Executive
Expired
Technical Skill: Operations Support , Workstation Support

Job description

Overview of job

To manage and support users (hardware/software):

  • Troubleshoot system and network problems and diagnose and solve hardware or software faults
  • Install and configure computer hardware, operating systems and applications
  • Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
  • Set up new users' accounts and profiles and deal with access issues
  • Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
  • Handle incidents within agreed service level agreements (SLAs)
  • Follow up with the system development team on various systems issues

Provide weekly incident reports to the department head

To manage IT assets (including regular maintenance and repairing):

  • Keep IT asset management up-to-date with precise data
  • Keep storage neatly and well-organized
  • Manage desktop, laptop, and mobile device in stock, software application licensing
  • Make sure availability of backup equipment
  • Conduct internal audit and support Finance in bi-annual hardware and licence audit
  • Manage electric devices, power supplier, UPS etc.,
  • Make sure software is up-to-date with the latest version
  • Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
  • Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications

Deploy improvements and fixes to the network and applications infrastructure

Provide monthly reports on new IT assets to department head and Finance

We are a diverse crowd of doers and thinkers who work 24/7 from our offices in Denmark, Sweden and Vietnam, all of us towards the same goal – creating outstanding solutions and the best customer experience.

Our purpose is to make it easier to market real estate. For nearly 20 years, we have worked passionately to help realtors all over the world by delivering reliably image solutions and great marketing tools.

Joining us, you’ll have an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

Also, you will join a dynamic and international environment anchored in a strong company culture that encourages and fosters creativity, innovation, respect and equality. Our values - quality, credibility, openness, innovation, care, and passion – are based on a belief that we can make a difference – for each other and our clients. Our award-winning CSR policy and high employee ethics are proofs that we walk the talk. 

WHAT WE OFFER

We are looking to build a long-term relationship, and you will be part of a team that is in a very exciting development phase. 

We offer a competitive salary and benefit package including an attractive incentive plan, other activities like: Team building, company trip, Year End Party…that fit the selected candidate’s experience and qualifications. 

Additional benefits include 13th and 14th month salary as per regulations set forth in our staff manual. Insurance contributions as regulated by the law. 

Besides fully participate in SHUI, we offer private health insurance including family members as per regulations set forth in our staff manual; Annual health check as well as meals (co-sharing) consumed in the company’s canteen. 

Training activities are carried out both at a corporate as well as individual level.

Job Requirement

  • Education: University degree/ College graduated, prefer in IT field
  • Experience: 6 months - 1 year of working experience with IT Support/ IT Helpdesk position
  • Languages: Basic English IT language (good at reading and understanding, speaking and writing)
  • Good communication skills, patient personality.
  • Self-motivated with strong team skills, a high degree of punctuality.
  • Hard-working and good health.

Languages

    • English

    • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

  • Operations Support
  • Workstation Support

COMPETENCES

  • Communication Skills
  • Patience
  • Self Motivated
  • Teamwork

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BUSINESS PROFILE

Esoft Vietnam has developed into an international full-service provider of imagery infrastructure for the real estate sector.

Our focus is to develop and deliver intelligent solutions enabling the real estate agent to stand out in their marketing efforts.

Our clientele is global and today we service clients in Australia, Europe and North America.

We believe in delivering high quality products combined with outstanding service, and prefer to refer to our clients as partners. We have a constant focus on innovation and being a first mover in the market. Subsequently, we maintain our entrepreneurial spirit giving us the necessary flexibility to navigate in a fast changing industry.

Our ambitions are high, and currently more than 750 employees are contributing to our success of which more than 600 staffs are based in Vietnam. We strive to provide an interesting work place where people work across cultures and time zones. We are taking our social responsibility serious, and among other things, we provide training and employment to disabled and disadvantaged people.

MORE JOBS FROM THIS EMPLOYER

  • 500-999
  • Product
  • Việt Nam

Senior QA Engineer

Esoft Vietnam

  • Hai Bà Trưng, Hà Nội
  • Negotiable
  •  Full Time
  •  Experienced (Non-Manager)
1
Posted: 08/07/2025
Skills: Tester, QA QC, Manual Testing, ISTQB Foundation Level, BA

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