Techcombank

Overview of job

1. To prevent the incidents & problems from happening by:

• Proactively address weaknesses, risks and problems on the App Ops then have remediation plan to mitigate it to improve quality of services.
• Periodically review and assess the weaknesses, risks of the App.

2. Manage & hands-on incidents/problems solving activities:

• Manage the troubleshooting and directly handle the incidents & problems relating to the App.
• Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.

3. Assess System operation of operation team regarding to framework/checklist/runbooks & compliance to figure out need improvements:

• Periodically review and assess need improvements of operation framework/checklist/runbook documents.
• Operation compliance assessment of operation teams in real-life.

Key Accountabilities

• Collaborate with the appropriate departments to deeply understand the App, as a basis for the efficient and stable operation of services.
• Define operation frameworks, standards, processes, checklists, and tools for the App and communicate them to App operation functions to apply into daily operation.
• Analyze and propose improvements upon technology and standards across the organization
• Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
• Provide advice, trainings, and supports to people in the App operation function.
• Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
• Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the App, then provide remediation plan to improve quality of services.
• Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
• Assess and report out the compliance of the operation activities in real-life.
• Report periodically to the Director of Infrastructure Services Excellent Center.
• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the App operations.
• Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.Success Profile - Qualification and Experiences

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.