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Fujitsu Vietnam

Keangnam Landmark Tower, 72 Pham Hung, Hà Nội

Company Size : 100-499

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Job Summary

  • 100-499
  • Product
  • Việt Nam

IT Support Engineer

Fujitsu Vietnam

  • Từ Liêm, Hà Nội
  • Negotiable
  •  Full Time
  •  Experienced (Non-Manager)
1
1

  •  Posted:06/10/2025

  • Expired
IT Support Engineer
Expired
Technical Skill: Windows , Networking , Microservices , MS Word , MS Excel , MS Powerpoint , VMware , Cisco , TCP/IP , Windows Server , PBX , Security System , LAN , ITIL , WAN

Job description

Overview of job

Job Description 

Looking for people who have good management, IT and language skill (English/Japanese) for the position of support engineer.

Responsibilities:

Main job duties:

  • Answer incoming calls/emails and provide 1st & 2nd level support to customers.
  • Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, IT Infrastructure and Network for end users. Follow up with customers to ensure issues has been solved.
  • Responsible for managing, operating, troubleshooting the server/network system. Assist other SEs in maintenance other IT infrastructure devices.
  • Record requests and problems and solutions in logs system.
  • Manage vendor: manage and monitor vendor jobs and working performance.

Perform other ad-hoc duties as required from manager

OPPORTUNITIES AT FUJITSU:

  • Working for one of the leaders of Global IT Company,
  • Career advancement within organization
  • Oversea training opportunities
  • Oversea relocation opportunities
  • Up to 17 days of Paid time off per year
  • Extra health insurance provided by Generali

Job Requirement

Gender: Male

Education level:

  • Bachelor’s or University’s Degree in IT or Telecommunications.
  • Have certificates, deep knowledge and understanding about Windows/Network/Cloud/Security system
  • Have one or more international certifications in IT fileds is an advantage: Cisco/Microsoft/ VMWare/ ITIL/ ...
  • English or Japanese communication skills in both speaking and writing (Japanese is an advantage)

Working experience:

  • Have experience (at least 2 year) in IT customer service.
  • Have experience managing, operating, troubleshooting big troubles.
  • Have experience in working with Japanese customers is an advantage.

Job skills:

  • Server system:
    • Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.
    • Have knowledge in Windows Server/ Cloud, Hybrid/ Security/ ...
    • Have knowledge in Domain, File Server…
  • IT Infrastructure:
    • Install and configure new computers and other IT equipment.
    • Manage and co-operate with vendors to fix IT devices: printer, plotter, projector, Multifunction devices, TV meeting, PBX, Security door… 
  • Network system: 
    • Have knowledge in TCP/IP for troubleshooting LAN and WAN network. 
  • End-User support: 
    • Support end-user (onsite/remote/on phone) to resolve IT related problems.

 Soft skills: 

  • Hardworking, carefully, attention to details and willing to learn new things. 
  • Good management, report and documentation skill: PowerPoint, Excel, Word. 
  • Strong problem-solving skills. 
  • Have the ability to work independently as well as part of the team. 
  • Flexible working time: can work in shift/over time/at weekend/on holidays.

Languages

    • English

    • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

    • Japanese

    • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

  • Windows
  • Networking
  • Microservices
  • MS Word
  • MS Excel
  • MS Powerpoint
  • VMware
  • Cisco
  • TCP/IP
  • Windows Server
  • PBX
  • Security System
  • LAN
  • ITIL
  • WAN

COMPETENCES

  • Communication Skills
  • Customer Care
  • Hard working
  • Problem Solving Skills
  • Working Independently
  • Willing to learn
  • Documentation
  • Flexible

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BUSINESS PROFILE

Fujitsu, the leading Japanese information and communication technology (ICT) company.

Fujitsu is a leading Japanese information and communication technology (ICT). Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

In Vietnam, we offer technology products, solutions, services and especially cloud computer services. Fujitsu has presented in Hanoi, HoChiMinh. With our expanding strategy, we are seeking Vietnamese Talents together to gain the success. 

AT FUJITSU WE VALUE:
• Employees: We respect diversity and support individual growth.
• Customers: We seek to be their valued and trusted partner.
• Business Partners: We build mutually beneficial relationships.
• Technology: We seek to create new value through innovation.
• Quality: We enhance the reputation of our customers and the reliability of social infrastructure.

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