Company Size : 25-99
View moreKey Responsibilities
1. Internal Products (Services & Platforms)
• Define product vision, strategy, and roadmap aligned with business objectives.
• Identify user problems, define success metrics, and manage product backlog using data-driven prioritization.
• Write and manage PRDs, user stories, and acceptance criteria (BDD).
• Lead discovery (user interviews, JTBD, prototyping, experiments) and delivery (sprint planning, review, release).
• Collaborate with Tech/AI/QA/DevOps teams on architecture design, API/SDK, security, and performance optimization.
2. Partner Solutions (Vendors & Customers)
• Collect and analyze business requirements; conduct gap analysis and design end-to-end solutions.
• Manage vendors: RFP/RFQ process, capability evaluation, SLA tracking, and integration roadmap.
• Lead PoC, Pilot, and Go-Live phases; manage change requests, risks, and compliance (security, privacy, data protection).
3. Business Enablement
• Support Sales/Pre-sales teams in solution demos, effort estimation, and proposal/SoW preparation.
• Translate business opportunities into product roadmap and release planning.
4. Performance & Operations
• Track and optimize key KPIs: adoption, conversion, uptime/SLA, time-to-yes, fraud/default rate, cycle time, NPS/CSAT.
• Maintain product documentation: BRD/PRD, API mapping, data flow diagrams, and reports.
5. Culture & Collaboration
• Act with ownership, customer focus, and team-first mindset.
• Coach the team to work in a data-driven and outcome-oriented manner.
- Competitive salary package (Base salary and performance bonuses).
- Probation period salary is 100% of the official salary.
- Comprehensive health and accident insurance.
- 15 days of annual leave, 3 days work from home/month.
- Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.).
- A creative and modern working environment.
Must-have:
• Minimum 5 years of experience as a Product Owner/Manager or Business-Tech hybrid in FinTech, Banking, InsurTech, Payment, or Identity.
• Hands-on experience in at least one domain: eKYC/eID, eSignature, Lending/Credit Scoring, Payments, Fraud/Risk, or Data/AI applications.
• Proficient in PRD writing, user story definition, backlog grooming, and prioritization frameworks (RICE/ICE/MoSCoW).
• Familiar with API/SDK design, JSON, HTTP status codes, and system/data-flow diagrams.
• Understanding of security, privacy, and regulatory compliance (e.g., KYC/AML).
• Strong stakeholder management skills across internal teams, vendors, and partners.
• Analytical and data-driven mindset: capable of designing metrics, using dashboards/SQL, and conducting experiments.
Nice-to-have:
• Excellent communication skills in both Vietnamese and English (technical and business).
• Certifications such as PSPO/CSPO, PMP/PMI-ACP are a plus.
• Experience with AI/ML, OCR, LLM/RAG, rule-engine, BPMN, or event-driven systems is advantageous.
• Familiarity with multi-tenant platforms, API versioning, SLA/performance monitoring, or OWASP/IAM security practices.
• Knowledge of Agile/Scrum or Scrumban methodologies with full rituals (planning, review, retro).
• Demonstrated qualities: ownership, bias-to-action, customer-centricity, and collaboration.
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
