SCC

Mapletree Business Center, 1060 Nguyen Van Linh, TP Hồ Chí Minh

Company Size : 100-499

Job Summary

SCC

Overall job purpose:

The Infrastructure Engineer role provides technical support and management of Internal SCC infrastructure systems.

Main duties of job:

Monitoring and maintaining Infrastructure environments to agreed service levels
Managing incidents and problems appropriately within agreed service levels
Creating and performing authorized changes to customer environments, attending CABs where necessary
Perform root cause analysis on reoccurring incidents
Ensure technical documentation is completed and updated to professional standards
Scheduled maintenance and patching of Infrastructure environments as necessary
Contribute to the continuous improvement programmes of all technology platforms across the datacentre
Contributing to delivering team performance
Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels
Troubleshooting infrastructure-related technologies for SCC Data Centre
Assist engagement with projects to ensure design of technical solutions are in line with the requirements of SCC Corporate
Act as a technical escalation point for major incidents related to the service delivery from SCC Data Centre
Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades as well as out-of-service processes

We create a environment where you can be best of yourself, grow with us and together we make it work.

Essential requirements:

Able to work as a member of a team but also manage up, across and down where required
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
Ability to use the ITIL tool to manage incidents/changes/problems tickets
Good English communication skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
Strong background with core network and compute technologies in large-scale deployments
Minimum 2–3 years’ experience providing support to enterprise-level clients in at least TWO of the below numbered Infrastructure areas
Technical knowledge of virtualisation technologies and VDI is a plus (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
Advanced technical knowledge and hands-on experience in the below technologies or variants within an enterprise-level support environment:
- Microsoft Server products
- Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS, RBAC, DFS, DFSR, Azure, AWS technical support
- Server hardware support (HP / IBM / Dell / Cisco)
- MECM including patch management, build image, and application deployment
- Anti-virus solutions, with key products being Defender and Trellix
- Web filtering products (Zscaler)
- BitLocker
- Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront)
Document new and existing processes

Desirable requirements:

Microsoft 365 experience is a plus
ITIL qualification or awareness of ITIL processes
Experience of technical support within public cloud-based providers (Azure, AWS)
Experience with monitoring, automation, and service provider ticketing toolsets (SCOM, ServiceNow, Remedy, network monitoring)
Scripting and automation knowledge
Degree in Computer Science, Software Engineering, MIS, or equivalent preferred
Experience of working in a multi-client solutions provider environment
Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange, and Citrix environments

- English
- Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate