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Up to 55000000VND

Home Credit Vietnam

20 Nguyen Dang Giai, TP Hồ Chí Minh

Company Size : 1000-4999

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Job Summary

1000-4999
Product
Việt Nam

IT Service Desk Specialist

Home Credit Vietnam

Quận 2, TP Hồ Chí Minh
Negotiable
Full Time

English
Experienced (Non-Manager)

1

Posted:12/02/2026

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Technical Skill: MS SQL , Fintech , SoC , Jira , Networking , ServiceNow

Job description

Overview of job

Work in shift basis schedule 5 days/week including weekends, holidays.
Be the first point of contact to receive technical issues and concerns, act as a bridge between business users & IT for easier identify solutions to user’s needs based on procedures:
Perform level 1 troubleshooting and resolution
Escalate issues to appropriate level 2 team
Maintain incident coordination and communication from start to end with all parties
Diagnose and troubleshoot technical issues, including account, applications, network and system issues
Responsible for monitoring complex network, infra, applications and business services health during shift and take actions accordingly
Incident and support ticket handling within SLA timeframe
Handle hotline calls, tickets from users and redirect to proper teams if required

13th-month Salary and KPI Bonus
Premium Health Care for personal
24/7 Accidental Insurance
100% Social Insurance
Meal + Phone Allowance
Yearly Medical Checkup
15 Annual Leaves
English-spoken, Professional, International and Transparent Working Environment
Apply Latest Financial Technology in the World

Job Requirement

Education:

Diploma/Bachelor’s Degree in IT or relevant fields (must)

Experience:

1-3 years of experience in IT Fintech or experience in NOC/SOC/Service Desk environment.
Intermediate knowledge in troubleshooting variety of IT service issues.

Skills:

Technically curious and having analytical skills.
Firm basic IT common knowledge (including networking, OS).
Experienced with ticket managing system like Jira, ServiceNow.
Upper English; good at both speaking and writing.

Languages

- English
- Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

MS SQL
Fintech
SoC
Jira
Networking
ServiceNow

COMPETENCES

Analytic Skills

BUSINESS PROFILE

Home Credit Vietnam Finance focus on lending to consumers seeking purchases of durable goods.

Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.

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