Home Credit Vietnam

Overview of job

• Work in shift basis schedule 5 days/week including weekends, holidays.
• Be the first point of contact to receive technical issues and concerns, act as a bridge between business users & IT for easier identify solutions to user’s needs based on procedures:
• Perform level 1 troubleshooting and resolution
• Escalate issues to appropriate level 2 team
• Maintain incident coordination and communication from start to end with all parties
• Diagnose and troubleshoot technical issues, including account, applications, network and system issues
• Responsible for monitoring complex network, infra, applications and business services health during shift and take actions accordingly
• Incident and support ticket handling within SLA timeframe
• Handle hotline calls, tickets from users and redirect to proper teams if required

• 13th-month Salary and KPI Bonus
• Premium Health Care for personal
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 15 Annual Leaves
• English-spoken, Professional, International and Transparent Working Environment
• Apply Latest Financial Technology in the World