Crossian

Overview of job

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

As the Supply Chain Data Analyst, you will play a critical role in enabling data-driven decision-making across Crossian’s supply chain operations. Your primary focus will be analyzing customer feedback and operational data to identify insights that improve product quality, reduce return rates, and enhance customer satisfaction.

You will also design and build dashboards and analytics tools that help the supply chain team monitor daily operations, identify inefficiencies, and respond quickly to operational risks.

We are looking for candidates who combine strong analytical thinking, business insight generation, and practical dashboard development skills, and a strong growth mindset to join us in creating value and upgrading our supply chain operation.

WHAT YOU WILL DO

1/ Customer Feedback & Product Quality Insights

Analyze customer feedback data, return/refund/replace rate to diagnose product issues related to:

• Size and fit
• Fabric and material quality
• Manufacturing defects
• Packaging and shipping damage
• Etc.

Provide structured insights and recommendations to Production and Technical Design teams to enhance product quality and elevate customer satisfaction.

Track improvement progress after corrective actions are implemented.

2/ Supply Chain Data Analytics

Analyze operational data across the supply chain, including:

• Production performance
• Inventory health
• Order fulfillment efficiency
• Return, replace, and refund rates
• Product quality
• Operational cost

To support leadership with data-driven insights for operational decision-making.

3/ Dashboard Development & Data Infrastructure

Design and build dashboards (Amazon Quick Sight) that provide visibility into supply chain performance, covering key areas such as:

• Product quality monitoring
• Customer feedback tracking
• Production progress
• Partner Performance (Factory, Warehouse, etc.)
• Return, replace, and refund rates analysis

Automate reporting processes to improve operational efficiency and reduce manual work.

4/ Cross-functional Collaboration

Work closely with:

• Partner Management team
• Production team
• Technical Designers

Translate complex data into clear insights and business recommendations.

Collaborate with internal tech and data teams to prepare the dataset, improve data accuracy and update reporting dashboards regularly.

5/ Process & Data Improvement

• Continuously improve data quality, reporting frameworks, and analytical methodologies.
• Identify opportunities to improve the supply chain decision-making process by using data and analytics.
• Contribute to building a data-driven culture within the supply chain organization.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Total Compensation Package: 440M – 880M VND annually(depending on experience, mindset and level of skillset).
• Guaranteed 13th month salary
• Full salary & social insurance package during probation
• 15 days of paid annual leave
• Global health insurance package for yourself
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws