SCC

Tóm tắt công việc

Department: Data Centre Services
Number of Staff Supervised: None
Job Title of Line Manager: Technical Delivery Manager
Section Name: Design & Delivery
Job Title of Team Members: Technical Architect & Network Architect

Overall Job Purpose:
The Network Architect will be responsible for leading and owning the design and architecture of all network technologies across a range of customer’s in a multi-tenanted environment that offers exposure to an array of cutting-edge technologies, with the focus on service delivery excellence and improvements.
Must have solid technical experience producing both high and low-level networking designs. The ability to face off with third party technical staff is key as is solid documentation experience.
The position will be part of a team of Technical Architect’s within Design & Delivery responsible for the design and delivery of varying sized project implementations for all Data Centre Services customers, ensuring customer satisfaction at every opportunity.

Main Duties of Job:
• Support and lead engagement with customers to ensure design of technical network solutions are in line with the requirements of the customer.
• Creation of both high and low-level networking designs ensuring they are fit for purpose and adhering to agreed standards and frameworks.
• Lead the design of networking services and customer infrastructures from conception to completion.
• Support where necessary the technical delivery of network projects utilising core technologies such as Cisco, Fortinet, Juniper, CheckPoint and F5 products.
• Assist in the requirements gathering process and pre-sales phase including due diligence, Statement of Works and solution proposals.
• Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions.
• To adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
• Provide a courteous service and professional approach to customers and to the delivery of allocated tasks as required.
• To perform any other duties from time to time that may be required by your line Manager.

The ideal candidate will be self-motivated with a track record of working with a Data Centre technology stack and have an appreciation of support and service transition. Experience of working in a fast paced, dynamic environment with a can-do attitude and ability to handle work with multiple customers and projects.
• Strong background in Enterprise and Data Centre technologies in large-scale deployments.
• In-depth experience of Cisco networking products to at least CCNP certification level.
• Hands-on experience of most of the following technologies: Fortinet, Juniper, CheckPoint, Brocade, HP and F5 products including practical experience in a corporate environment serving customers.
• Detailed technical knowledge of routing and switching, firewalls, load balancing, WAN technologies, software-defined/virtualised networking, unified networking, multi-context networking devices and application delivery controllers.
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
• Excellent communications skills, both oral and written.
• Ability to disseminate the right level of technical or solution information intended for the correct audience.
• Excellent documentation skills across technical, process and customer facing documentation.
• Strong customer facing experience.
• Confident character with the ability to deal effectively from senior level management down to junior Technical Engineer level.
• Commitment to exceed customers’ expectations.

Desirable:
• Appropriate certifications in vendor technologies for example Cisco, Fortinet or CheckPoint.
• Be engaged with emerging approaches to WAN architecture and design
• Experience of customer lifecycle management particularly proposal writing and customer presentations.
• Technical knowledge of at least some of the following: Microsoft technology stack including Active Directory and Exchange, virtualisation technology (Hyper-V and/or VMWare), Citrix/VDI, database and storage technologies backed with practical experience in a corporate environment preferably serving customers.
• Experience of Cloud technologies including automation and orchestration toolsets (SCVMM, BMC, AWS, Azure).
• Exposure to project management and service management industry best practises (PRINCE2, ITIL v3).