Optimizely (formerly Episerver)
Song Hong Land Office Building, 165 Thai Ha, Hà Nội
Quy mô công ty : 100-499
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Mô tả công việc
Tóm tắt công việc
The Managed Services Support Engineer is part of a team chartered to support Episerver’s Managed Services and Managed Cloud offerings providing high service availability to our customers
The position requires the right blend of technical depth, breadth, experience, and process awareness to handle the day-to-day responsibilities of these offerings. A positive attitude and the ability to deal with ambiguity in a fast paced environment are essential in this role. Good organizational skills and self-discipline are also required.
Responsibilities
- Primary point of contact for Managed Services site(s) support
- Monitor, triage, document, fix, and escalate all Managed Services support incidents
- Build strong and effective working relationships with Service Management team and Engineering
- Work to develop proficient understanding of all critical Episerver applications and services
- Proven ability to lead and facilitate conference calls to address site incidents
- Effectively prioritize site incidents based on service and customer impact
- Ticket queue management
- Customer engaging relationship development and problem solving
- Process focused; provides input to help improve/build processes
- Flexibility to work any shift and to be on call outside of standard business hours.
- Work scheduled shift during weekends
Why You'll Love Working Here
You will be:
- Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
- Creative thinking for developing technical solutions.
- Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.
Being an Episerver's member, you are going to be offered:
- A free “Hacking day” per month for self-studying and researching what-ever- you-want
- 5 working days /week with flexible working time and no overtime;
- Annual luxury Kick-off vacation;
- International, professional, creative working environment and talented teams
- Onsite opportunities in Europe and US;
- Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
- Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
- 100% official salary during the probation period, 13 th month salary, annual salary raise;
- Up to 03 extra paid-leave days per year
- Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
- Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
- Phone and gas allowance at $ 20 per month;
- Baby allowance for a child under 03 years old is $ 10 per month;
- AON Premium Healthcare Insurance package;
- Daily various foods, drink, and seasonal fresh fruits;
Yêu cầu công việc
Your Skills and Experience
- Experience with networking infrastructure components, for example, load balancers and firewalls.
- Working knowledge of change and problem management methodologies
- Strong written and verbal communications skills (English); ability to communicate with audiences of all levels
- Fast learner with good troubleshooting and analytical skills, and the ability to quickly solve complicated systems and application issues
- Able to work independently with minimal supervision and stay focused on delivering results
- Must possess a sense of urgency and passion for customer service
- A good team player
Skills and Experience:
Experience with the following skills and environments is a plus:
- NOC or Operations environment
- Supporting web based applications
- Systems Administration experience with Windows Server, SQL Server, or IIS
- Cloud experience such as Azure and/or Amazon AWS
- Managed Hosting
- Application and Data Security
- Virtualization Software and Services
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Networking
- Firewall
- Windows
- Hosting
- IIS
- MS Virtualization Technologies
- Windows Server
- MS SQL
- MS Azure
- AWS
NĂNG LỰC
- Analytic Skills
- Working Independently
- Customer Care
- Teamwork
Thông tin doanh nghiệp
Episerver announced it has rebranded to Optimizely.
Following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences.
At Optimizely (formerly Episerver), we're on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Peleton, Uber, AMEX, WSJ, Santander, KLM and Mazda enrich their customer lifetime value, increase revenue and grow their brands.
Founded in 1994, we have offices in the US, Sweden, Denmark, Norway, Finland, Germany, the UK, the Netherlands, Poland, Spain, UAE, South Africa, Australia, Singapore, and Vietnam.