Tóm lược
Mô tả công việc
Tóm tắt công việc
Division: Marketing
Position reports to: Sales Operations Manager
1- Data cleansing and policing of data entry (30%)
- Ensuring data is correct across Accounts, Contacts, Opportunities
- Identifying & correcting errors made by system users
- Communicating errors made by users in a friendly, helpful manner
- Checking to ensure that all opportunities are up-to-date, in real-time
- Ensuring all data fields are populated correctly at all times
- Reporting improper system usage to senior management
2 - Development of the CRM (bugs, enhancements, integrations (30%)
- Providing central point of contact for all change requests & system alterations
- Providing central point of contact for all change requests & system alterations
- Working with all stakeholders to manage the prioritisation
- Importing & exporting of data as required to synchronize back-end systems
- Working with I/T to manage project implementation and back-end integration
3- User management (20%)
- Maintaining control of access rights, security settings, and user privileges
- Preventing unauthorized access from ex-employees via de-provisioning
- Provisioning all new users, providing system training and customization
4- Training Manuals, Policies and Procedures (20%)
- Creating or updating training manuals, policies, and procedures
- Working with senior management to ensure key functionalities are understood
- Enforcing new user adoption by monitoring login history
- Providing help-desk support for all system users. Escalating to I/T if needed
- Generating detailed process maps for sales, marketing, & business workflows
Why You'll Love Working Here
Here are the things that differentiate ASW Vietnam from other companies:
- Overseas company trips
- 13th and 14th month performance based bonuses
- 20 days annual leave + 10 days sick leave
- Personal Insurance Package for employee and 1 family member of choice
- Opportunities to travel and work with clients abroad
- Training to develop our employees: Organizational Behavior, Management and Leadership training, Professional Scrum Master by Scrum.org, etc...
- Opportunities to work in an Agile environment
- Overtime is rarely required
- Exciting team building activities such as Sport Tournament, Robocode tournament, etc…
Yêu cầu công việc
Your Skills and Experience
- University degree or college diploma in business or information technology
- Minimum of 2 years experience in a marketing or sales administration
- Experience with Zenu CRM is preferable
Skill or knowledge area
- Process optimisation
- Project management
- Stakeholder management
- Communication
- Problem solving
- Software proficiency
- Time management
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- MySQL
- CRM
NĂNG LỰC
- Project Management
- Communication Skills
- Problem Solving Skills
- Time Management Skills
Thông tin doanh nghiệp
AS White Global is an Australian company specialising in integrated offshore staffing solutions.
AS White Vietnam (ASW VN) has been operating in Vietnam since 2011. We recognise the enormous contribution our Vietnam team provides to our clients and this has been instrumental in our rapid growth. We are now located across 02 different locations in Ho Chi Minh City and have over 220 team members.
We are experts in providing offshored teams in the following specialisations:
- Software Development
- Service Desk & Infrastructure
- Accounting, Finance & Admin Services
- Creative & Digital Marketing
We are always on the search for more talented people so if you have experience in the above areas, are fluent in English (both verbal and written), we would love to hear from you!