Tek Experts

Tóm tắt công việc

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

MAJOR RESPONSIBITIES
- Being an Enterprise Software Support Engineer for a well-known leading global IT corporation.
- Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
- Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
- Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
- Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
- Report to Team Manager

REQUIREMENTS
- Graduate from technical schools or have good IT knowledge and IT-related certificates (from Microsft, Oracle, Cisco, Jupiter, etc.)
- Good written and verbal English communication skills (to communicate with customers from all over the world)
- Having good knowledge of either operating system, networking, database management or scripting/programming languages (Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, C++, C#, Java, etc.).
- A team player with good interpersonal skills as well as ability to work independently.
- Customer oriented. Highly proactive person. Eager to learn. Logical thinking.

BENEFIT
- Full insurance contribution , additional healthcare insurance in labor contract
- Attractive salary and benefit
- Professional and international working environment
- Summer trip, year-end party, team building activities