Tóm lược
Mô tả công việc
Tóm tắt công việc
- Being an Enterprise Software Support Engineer for a well-known leading global IT corporation.
- Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
- Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
- Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
- Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
- Reporting to Team leader
- Standard business language: English
Why You'll Love Working Here
- A collaborative and dynamic working environment
- Competitive salary & performance bonus
- Flexible working schedule
- Opportunities to work with the world’s leading IT companies
- Summer trip, year-end party, team building activities
Yêu cầu công việc
Your Skills and Experience
- Graduate from technical schools or have good IT knowledge and/or IT-related certificates (from Microsft, Oracle, Cisco, Jupiter, etc.)
- Good written and verbal English communication skills (to communicate with customers from all over the world)
- Having good knowledge of either operating system, networking, database management or scripting/programming languages (Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, C++, C#, Java, etc.).
- A team player with good interpersonal skills as well as ability to work independently.
- Customer oriented. Highly proactive person. Eager to learn. Logical thinking.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Java
- C++
- C#
- Oracle
- Windows
- IIS
- MS SharePoint
- Active Directory
- Networking
- Cisco
- Windows Server
- MS Exchange Server
- MS SQL
- Reporting Services
NĂNG LỰC
- Communication Skills
- Teamwork
- Interpersonal Skills
- Working Independently
- Proactive
- Ambitious
- Logical Thinking
Thông tin doanh nghiệp
Tek Experts, building global websites, we provide support that allows companies to dream.
Do you want to be part of a great team and be responsible for building global websites that change the way we do business?
Do you want to be a key part of a team that redesigns, re-launches and re-invents our business?
We are an international company that has office in 6 countries and supports customers in more than 20 languages. We employ more than 2,000 people worldwide and are looking to recruit one more key member on staff: you.