Tóm lược
Mô tả công việc
Tóm tắt công việc
Position : Chuyên Viên Thẩm Định (Know Your Customer Senior/Officer)
Section/Dept. : KYC Dept.
Report to (directly) : KYC Supervisor
Industry : Digital Finance Consumer
Working Location : Ung Van Khiem, Ward 25, Binh Thanh District, Hochiminh City
Section/Dept. : KYC Dept.
Report to (directly) : KYC Supervisor
Industry : Digital Finance Consumer
Working Location : Ung Van Khiem, Ward 25, Binh Thanh District, Hochiminh City
Company Brief
Our Clients are mostly overall huge international and national business group in Vietnam.
We are creating the leading digital Financial Services marketplace in Emerging Asia by leveraging its proprietary technology and data science, paired with its strategic partners’ assets, to create an efficient, formal and fair financial infrastructure to address a multi-trillion-dollar problem in emerging markets – the lack of affordable credit, even for the salaried middle class.
Job Description
Working Relationship
• Line manager: KYC Supervisor
• Cooperate with: Operation, Products, Sale, Risk, QA, and other related departments
Yêu cầu công việc
Job Objective
The KYC position is responsible for verification quality and efficient KYC to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the Supervisor and manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
The KYC position is responsible for verification quality and efficient KYC to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the Supervisor and manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
- To inspect and support the evaluation work to ensure strict compliance with KYC's quality, the Bank's compulsory procedures and the approval rate of the group
- Management team KYC check all information customer related to the loan on system match the verifiable by telephone in a timely, efficient and knowledgeable manner.
- Management team continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Writes and administers performance reviews for skill improvement.
- Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
- Ensures employees have appropriate training and other resources to perform their jobs.
- Responds to and resolves employee relations issues expressed by team members.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Addresses disciplinary and/or performance problems according to company policy.
- Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
- Assists the manager with daily operation of KYC to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
- Works as a member/leader of special or ongoing projects that are important to area/process improvement.
- Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Uses appropriate judgment in upward communication regarding department or employee
Knowledge and Experiences
- A College/bachelor's degree
- Work experience in a high energy, productive environment.
- Excellence in written and spoken Vietnamese/English
- High proficiency using computers (typing, quickly navigating between various tools) and software.
- Excellent problem solving skills, ability to connect effectively what users are asking for with checking to their true issues.
- Passion for creating support experiences that exceed Client’s expectations.
- • Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
- A willingness to work on different shifts, totaling 40 hours per week, including weekend and weekly evening shifts.
- 1- 2 years total work experience as Underwriting, Credit Assessment in finance, banking
Manpower Vietnam is the world leader in innovative workforce solutions, the first American MNCs in HR consulting industry in Vietnam to provide:
- Recruitment & Assessment
- Outsourcing and Workforce Consulting
- Training & Development, and Career Management
Our practices including:
- Accounting, Finance & Banking
- Information Technology
- Industrial
- Sales & Marketing
- Manufacturing
- Services
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
-
Vietnamese
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- MS Word
- MS Excel
NĂNG LỰC
- Responsible
- Communication Skills
- Problem Solving Skills
- Problem Solving Skills
- Teamwork
Thông tin doanh nghiệp
ManpowerGroup (NYSE: MAN), the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness.
With over 65 years of experience, our $22 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. These solutions cover an entire range of talent-driven needs from recruitment and assessment, training and development, and career management, to outsourcing and workforce consulting.
ManpowerGroup maintains the world’s largest and industry-leading network of nearly 4,000 offices in over 82 countries and territories, generating a dynamic mix of an unmatched global footprint with valuable insight and local expertise to meet the needs of its 400,000 clients per year, across all industry sectors, small and medium-sized enterprises, local, multinational and global companies.
The ManpowerGroup suite of solutions is offered through ManpowerGroup Solutions, Experis, Manpower, and Right Management.